We compared Google Workspace and Microsoft 365 Business based on our users reviews in six parameters. After reading the collected data, you can find our conclusion below:
Users generally find the initial setup for both Google Workspace and Microsoft 365 Business to be easy and straightforward. Google Workspace is a cloud-based solution that does not require installation, while Microsoft 365 Business can be installed with just one click and takes less than 40 minutes. However, some users find Google Workspace setup to be slightly more complicated compared to platforms like Outlook. On the other hand, Microsoft 365 Business users appreciate the advantage of having the necessary skills or IT department to handle the implementation.
Google Workspace is highly regarded for its user-friendly interface, smooth collaboration, and seamless integration across its components. Users appreciate its stability, scalability, security features, and video capabilities. Conversely, Microsoft 365 Business is praised for its ease of use, stability, cloud-based accessibility, collaboration tools, and integration with various Microsoft products.
Both Google Workspace and Microsoft 365 Business have areas that require improvement. Google Workspace needs to address pricing concerns, resolve email quota issues, enhance functionality in Google Meet, simplify administration and user interface. On the other hand, Microsoft 365 Business should focus on improving seamless integration with Macs, scalability and stability, service management, and offering more affordable pricing.
The cost of setting up Google Workspace can differ based on individual situations and comparisons to alternative options. Some users find it reasonably priced, while others find it expensive and inflexible. In contrast, Microsoft 365 Business pricing is viewed as competitive, although some users think it could be lower. In general, both products have distinct pricing structures and levels of affordability.
Google Workspace users have reported positive outcomes in terms of ROI, such as time savings, decreased support expenses, and enhanced productivity. Despite some users finding it expensive, they consider it a valuable investment. Conversely, Microsoft 365 Business has proven to be cost-effective by eliminating the requirement for infrastructure and physical servers. Additionally, it offers ROI through simplified compliance policy management.
The opinions on customer service and support for Google Workspace and Microsoft 365 Business vary. Some users find Google Workspace's customer service average or satisfactory, while others think it needs improvement. Similarly, Microsoft 365 Business receives mixed reviews, with some users finding the basic support lacking and others having positive experiences with responsive and helpful support.
Comparison Results
Google and Microsoft 365 Business have their own strengths and weaknesses. Google Workspace is praised for its user-friendly setup, intuitive interface, collaboration capabilities, and security features. However, it faces criticism for its pricing, limited functionality in Google Meet, complicated administration, and compatibility issues. On the other hand, Microsoft 365 Business is commended for its ease of use, stability, cloud-based nature, and integration with other Microsoft products. Areas for improvement include Mac integration, pricing, support, security features, and user-friendliness. In summary, Google Workspace excels in collaboration and simplicity, while Microsoft 365 Business offers comprehensive solutions and ease of use.
"In terms of email, I could probably do the same things with other programs, however, I find 90% of my usage is Gmail."
"It's more open than Microsoft and easy to use."
"The general ease of use is the solution's most valuable aspect. It's extremely simple to use. You don't even have to look up videos in order to figure things out. It's all very intuitive."
"The solution is very stable."
"The features we use quite a lot are the mail and Google Drive. We can store documents and share documents between both employees here, locally in Sweden, and we have an office in the US as well. It's a very easy way to share information and documents, and have online meetings and stuff with Google Meet. We use it quite a lot."
"We use Google Sheets extensively for things like sharing plans, data, test reports, and more."
"Valuable features of the solution are that it's simple and effective."
"Google Apps for Business and Skype for Business are the perfect solutions for every business thriving online. It is very easy and inexpensive to get work done with these applications online."
"It's great that one user can log onto many different devices."
"It is easy to use."
"Overall, I have found it to be a good, reliable product."
"I like that you can tag somebody and add some comments to make the modifications. You can share it with people. You can actually keep track of changes and engage in real-time collaboration. You can actually make those documents track changes."
"What was most valuable for me was how simple this solution is to start using."
"Microsoft 365 Business is user-friendly."
"The features that we find good and what we use the most are Outlook and Teams."
"The most useful thing about it is Microsoft OneDrive. It helps me back up everything on my laptop. If I lose my laptop, I can confidently buy a new one and get back my previous work files. I like the Microsoft Office package, Microsoft Word, presentation, and Excel. I like that it is very easy to use, especially for a Mac user. They have a very big community, and whenever I get stuck or have questions, I just ask Google, and then I get the answer immediately."
"I found that there is no desktop application for this solution, and that's a major fault of this application."
"The performance speed could be improved when the internet connection is slow."
"G Suite is not as powerful as Microsoft Office Suite, so sometimes we have to change to Excel and PowerPoint."
"They could increase the number of third-party integrations on offer."
"To a degree, the project management service could be improved."
"The UI could be simplified and made more user friendly."
"Google Workspace has limitations as a document or file management system. Without a workspace account, manual actions are required to perform tasks such as managing groups of people. Additionally, managing permissions individually is a time-consuming and inefficient process. It's difficult to articulate, but the process is not very streamlined."
"And I think Google Translate could add more features. For example, it could be integrated when typing in a document or a web browser like Grammarly."
"Not everyone can afford the product."
"It would be ideal if there were fewer features. I'd like it better if it had a watered-down version where you didn't have to have all of this extra stuff included."
"They need more tutorial training about using the advanced features."
"It should support the local language. It should also be cheaper."
"It could be more secure, but we have not really had issues with it in terms of its security."
"The stability needs to be improved."
"Data protection needs to be improved."
"The solution could be a bit more mobile-friendly."
Google Workspace is ranked 4th in Content Collaboration Platforms with 92 reviews while Microsoft 365 Business is ranked 8th in Content Collaboration Platforms with 240 reviews. Google Workspace is rated 8.2, while Microsoft 365 Business is rated 8.4. The top reviewer of Google Workspace writes "If you misplace things, it's much easier to find them because of the search capability. ". On the other hand, the top reviewer of Microsoft 365 Business writes "Improves productivity and allows team collaboration in organizations". Google Workspace is most compared with Microsoft Exchange Online, Amazon WorkMail, IceWarp, ProtonMail and HCL Notes, whereas Microsoft 365 Business is most compared with Microsoft Intune, ManageEngine Endpoint Central, Windows Autopilot, Jamf Pro and Datto Workplace. See our Google Workspace vs. Microsoft 365 Business report.
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