We performed a comparison between IBM Tivoli Asset Management for IT and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."IBM Tivoli Asset Management for IT is a user-friendly solution that has a good user interface."
"The workflow capability for easy setup is powerful."
"ServiceNow is a cloud solution. That fact was very important for us, that it is not an on-prem solution, as it reduces our internal cost of support."
"Very easy to implement and to respond to my clients' needs."
"The Idea Portal and the PPM platform are most valuable. Their out-of-the-box dashboards and reporting are fantastic. I use them almost on a weekly basis. I have developed a couple of PMO dashboards for reporting. It is user-friendly. Everything is done through a navigation bar, and it makes things a lot easier that way."
"It provides internal clients with greater transparency about their projects and deliverables."
"ServiceNow is an industry leader in multiple areas and provides an excellent ROI."
"It's a very low-code platform, and it's simple. The user experience is also really good."
"It's a straightforward and effective approach that minimizes the need for extensive explanations."
"The solution’s initial setup is complex and technical support is not good enough."
"The Express edition does not allow the option for scripting."
"The interface is not user-friendly."
"There are Virtual Task Boards in the tool in the latest releases. There are many of them in the Scaled Agile Framework. There is some room there for improvement. It's really quite promising but, at the same time, it could be improved and I believe it will be improved soon."
"The solution is lacking in the mobile application area that could be improved."
"Like all other IaaS, PaaS, and SaaS subscription cloud providers, ServiceNow is constantly improving by building new capabilities to expand the breadth and depth of its offerings while increasing its activities with partners to build more capabilities."
"It's not very secure, it's web-based, and I prefer Remedy. Both the security and the web interface could be improved."
"It's moving at a very fast pace. It is difficult for developers or engineers to keep up with it. That's the only issue."
"Once a change request has been created once it's been approved and been submitted, there is no way to go in on that particular change request and submit an additional task."
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IBM Tivoli Asset Management for IT is ranked 17th in IT Asset Management with 1 review while ServiceNow is ranked 1st in IT Asset Management with 212 reviews. IBM Tivoli Asset Management for IT is rated 7.0, while ServiceNow is rated 8.4. The top reviewer of IBM Tivoli Asset Management for IT writes "A user-friendly solution that has a good user interface, but its technical support is not good enough". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". IBM Tivoli Asset Management for IT is most compared with BigFix and Microsoft Configuration Manager, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo.
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