We performed a comparison between Ionic and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about OutSystems, Mendix, Salesforce and others in Mobile Development Platforms."Ionic's best features are its hybrid app development, design, and tags."
"Ionic's best feature is that it's not necessary to write your own custom codes as all the hybrid is provided by Angular."
"I like that I can place the code and escalate data storage. I also like that it's user-friendly. Nothing is complex in Ionic."
"With the Capacitor feature, you have access to the native attributes of your phone such as your camera. This makes work a lot easier."
"The solution can support many languages."
"Ionic is easy to upgrade and is helpful for design purposes. It also is quite common and easy to use. It is a very reliable application. It's easy to write on and print. The UI is easy to use as well. My organization chose to go with Ionic because we can access both Android and iOS applications."
"The most valuable feature of Ionic is the ease of use and the simple connection of the applications. Additionally, the documentation is good in the Ionic application, and beginners can easily learn and download their own application using Ionic. Everyone can easily switch out, their domain, from native applications to hybrid applications."
"Being able to have one set of code is valuable. I don't have to recode for different platforms. I don't have to recode for Xcode, Angular, or Android. So, the biggest feature for me is that it's a hybrid system, and I can have one set of code, and then the tool sets that are in there convert my code for Xcode or Play Store. It makes work a lot easier."
"The biggest feature is that it is cloud-based, so it's always updated, it's always current. We don't have to worry about patches, revisions. We're always working with the latest version."
"It's great for keeping everyone informed in the company - not just IT. Everyone becomes aware of change requests and incidents so the entire company is on the same page."
"It offers ready-built automation and simpler configuration for workflows."
"I think the technical support is pretty good. They can be a little bit slow sometimes, but overall I think they're good."
"I find the incident management part to be the most valuable. That's how the service desk tracks tickets."
"If you stick to the out-of-the-box solution, it's an easy setup."
"We always get good support."
"The most valuable aspect of the solution is the possibility of the application development cap so that we can digitize workflows."
"Ionic's UI component doesn't always look like the native mobile app."
"Ionic is a cross-platform framework, so when we compare Ionic with native Android and iOS, we can see the drawbacks. For example, if you need to work on very high-level aspects of an application such as animation, even if everything else is not putting load on the app, you will still see high load from the server side."
"Ionic would be improved with dynamic design features."
"The documentation could be improved."
"The navigation within this solution could be improved; it is currently quite complicated to move through the different tabs."
"As a developer, I would say one of the improvements is more plugins."
"It would be better if it had a speed niche system. There are a lot of things we need that weren't in the latest version. But I think they will be adding something."
"Ionic could improve in the Native mode because while we do testing it is difficult to find the root cause of problems. It could be more user-friendly."
"Change Management is the area I have found that this tool can be improved because there are so many fields which are missing, such as urgency of the customer request and how the priority is defined. These are some of the areas in which I found that BMC Remedy is much better than ServiceNow."
"We are struggling with the scheduling part, but it doesn't necessarily mean that it is a ServiceNow issue. It could be the way we have configured it. We don't have it configured in a way where you can schedule a support call with our end users. We are looking for more automation in the box and the chat feature."
"The solution could improve by being more stable."
"One thing I don't care for is the reporting and the way it functions."
"The Express edition does not allow the option for scripting."
"It's a little expensive compared to other tools."
"The scalability needs improvement."
"There is inherent complexity with this tool because of the number of things that it can do."
Ionic is ranked 5th in Mobile Development Platforms with 14 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. Ionic is rated 8.6, while ServiceNow is rated 8.4. The top reviewer of Ionic writes "Great user acceptance and reliability, multiple teams not required, with prompt customer service". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Ionic is most compared with Xamarin Platform, OutSystems, Appium, Mendix and Appzillon Digital Platform, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo.
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