We performed a comparison between IQVIA Orchestrated Customer Engagement and Salesforce Sales Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Salesforce, monday.com and others in CRM."I've found the customer 360 degree view to be valuable."
"The most valuable feature of Salesforce Sales Cloud is for teams the ability to do marketing on our page and to manage their marketing leads. You are able to close a deal and do the renewal. For the life cycle management for customer management, we use Salesforce Sales Cloud. The performance of the solution is good."
"On the high level, it's all about managing the clients, managing the opportunities around those clients, managing the tasks, calls, activities, all those things."
"The user interface is pretty simple."
"The development cost, maintenance cost, everything will be drastically reduced - unlike traditional infrastructure where we maintain everything on our own."
"Contact records are most valuable."
"The most beneficial aspect of Salesforce Sales Cloud is my development life cycle will have been shortened."
"It is a good platform that shows consolidation of information for our customer base."
"Suitable for all sizes of organizations."
"Because Salesforce is a cloud solution, sometimes we have issues with speed. We experience a lot of delays."
"I would love Salesforce to keep on committing and building out what they call flows. It's their point-and-click version of coding. You don't have to be a coder to create essentially what a developer would have to normally, which is a great feature, but it could still be improved upon."
"The deployment of data from the development environment to production is also a weaker point because their solution is not powerful."
"One area where the solution could improve is with handling feature requests."
"The solution can be difficult to understand for customers of Salesforce."
"Salesforce is a powerful tool and you need specialists to create or to develop new functionalities. It is a difficult platform to learn to manage and you need years to know the whole product."
"If they could have convenient APIs into the other parts of the corporation that I wish to share data with, that would be helpful."
"I think the user experience could be improved. I would like the user interface to be a bit more user-friendly and modern."
"As a presale team leader, I see a need to better understand the platform because our current knowledge is limited. This makes it difficult to explore possible extensions of its use. We also want more detailed information on commercial opportunities included in the tool. It needs to include better documentation on the functions it offers."
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IQVIA Orchestrated Customer Engagement is ranked 35th in CRM while Salesforce Sales Cloud is ranked 3rd in CRM with 101 reviews. IQVIA Orchestrated Customer Engagement is rated 7.0, while Salesforce Sales Cloud is rated 8.4. The top reviewer of IQVIA Orchestrated Customer Engagement writes "Has 360 degree customer view but needs to improve workflow". On the other hand, the top reviewer of Salesforce Sales Cloud writes "Vast, configurable, and offers great ROI". IQVIA Orchestrated Customer Engagement is most compared with HubSpot CRM and Zoho CRM, whereas Salesforce Sales Cloud is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle E-Business Suite, SAP ERP and Vlocity.
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