We performed a comparison between Microsoft Configuration Manager and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Microsoft, ServiceNow and others in Server Monitoring."The most valuable feature of Microsoft Endpoint Configuration Manager is it's incredibly simple to configure and execute changes in bulk, allowing for seamless deployment. With this solution, you can easily track the status of all modifications and send them with ease, making it a comprehensive and efficient solution for any necessary adjustments."
"Patching is the main feature because SCCM is made to control the entire environment without manually interpreting. So it is good to use for patching."
"I like its ease of use. It does what you need it to do, and it's a one-stop-shop for the company and for all your deployments. If you incorporate Intune into it, you can have both. You can bring your own devices and corporate devices, and everything runs out of SCCM and Intune."
"The tool's most valuable features are easy patch management and software deployment."
"The solution has a very good set of features."
"I like the data collection."
"The main, clear valuable feature is updating the latest, patches and updates from Windows. This is the main feature we really utilize a lot."
"The solution is user-friendly and easy to learn."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"The product has the best features for ITSM."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"The solution is a bit heavy on the sources such as RAM or CPU and the software needs to be a bit lighter."
"Some of the capabilities aren't fully developed yet. It's an ongoing work in progress. I think they are making some steps in the right direction as far as managing workstations centrally, like Intune."
"It is not easy to get good technical support, especially at level one."
"The cost of the product can be improved."
"The solution does not support remote devices so the CMG is still required."
"There is no asset management package included."
"I want the system to provide some dependency relations. I would also like to see the relationship between different machines."
"It would be of benefit if Configuration Manager could be connected/integrated with multiple Microsoft Intune subscriptions rather than just one (the current limit)."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"I would like them to add software inventory in the next release. We don't have that right now."
"There could be flexibility in terms of customization."
"Integration was a major limitation with SummitAI."
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Microsoft Configuration Manager is ranked 2nd in Server Monitoring with 78 reviews while SymphonyAI IT Service Management is ranked 23rd in IT Service Management (ITSM) with 5 reviews. Microsoft Configuration Manager is rated 8.2, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of Microsoft Configuration Manager writes "Affordable, easy to use, and easy to understand". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". Microsoft Configuration Manager is most compared with Red Hat Ansible Automation Platform, ManageEngine Endpoint Central, BigFix, Tanium and Microsoft Intune, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management and IBM SmartCloud Control Desk.
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