We compared Monday.com and Zoho CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Monday.com is praised for its user-friendly interface, flexibility, collaboration features, and automation capabilities. Zoho CRM receives acclaim for its intuitive interface, customizable choices, cost-effectiveness, and extensive features.
Room for Improvement: Monday.com users want additional automation rules and better integration with third-party apps. Zoho CRM users said the mobile app could be simpler and that Zoho could improve its data organization and automation.
Service and Support: Monday.com has garnered positive reviews, with customers commending its exceptional and timely technical support. Zoho CRM generally offers good customer service, with responsive support during regular business hours. However, some users had mixed experiences with knowledge and availability.
Ease of Deployment: Most users say Monday.com’s initial setup isn’t too complex, and many noted that the company offers easy-to-follow tutorials. Still, customization and integration can be challenging. Zoho CRM's setup process differs in terms of complexity and time required. While some users found it straightforward, others mentioned that it took a significant amount of time, ranging from weeks to months.
Pricing: Monday.com's pricing is based on the number of users, and most reviews said the licensing model is flexible and reasonable. Zoho CRM is praised for its affordable pricing, being seen as competitive and reasonable. Customers appreciate the cost-effectiveness of using Zoho CRM in the cloud, which eliminates the need for hardware investment.
ROI: Monday.com customers have reported increased productivity and more efficient task completion. Zoho CRM enhances productivity and effectiveness, minimizing the requirement for extra personnel and leading to a positive return on investment.
Comparison Results: Monday.com users say the platform is easy to use and deploy. They also like its flexible and affordable pricing. However, some users say Monday.com could improve by adding more automation options and simplifying integration with other applications. Zoho CRM is commended for its simplicity and intuitive interface. It is more cost-effective and offers more features than many competing solutions. However, users have said Zoho’s scalability and customization options are limited.
"The global search is the solution's most valuable aspect."
"I really enjoy all the additional columns you can add to your Monday pulses to cater to what information you need."
"I love being able to "check off" a task by changing its status to "done." It also disappears off the list when you complete it."
"Time tracking has been a godsend."
"The team follow-up is really easy to do with just one click."
"It has kept us very organized."
"The product is quite simple to use."
"Monday.com sends email notifications to keep us all on task. I love the email reminders asking me where I am with the assigned task and if I need some help. I have used this to get things done on time, and it also encourages me to acknowledge when I need some help because I have not been able to complete the task."
"Zoho CRM has been a really good product. From a basic CRM perspective, we use it to maintain the details of our company's customers."
"Zoho CRM integrates easily with customer service workflows."
"Zoho CRM is easy to use and easy to understand."
"Zoho CRM has a location-based feature where if I'm visiting certain customers in a day, it can indicate to me the most efficient route. However, this is if the location of all the offices or places is updated, it saves my time. The calendar in Zoho CRM is synchronized with Google Calander which is very useful for me."
"The initial setup is pretty fast."
"Customer tracking, order management, sales tracking and PO tracking provide efficiency."
"It also provides robust reporting capabilities to analyze and report on these key aspects of customer relationship management."
"CRM software that's simple to use, with good technical support, scalability, and stability."
"The user communication aspect could be improved."
"One item we feel we is missing is more board templates that would allow us to work within the agile methodology."
"I archive the data, but I don't know where to find it or how. When I was testing, I thought I saw all the archived files sorted in no order and without knowing where they came from."
"More demos on how to navigate and set up certain functions could be helpful."
"There are occasional glitches in the system that cause the website to be down temporarily."
"For others who have more varied assignments, some of which require collaboration with other team members, they might find Monday insufficient."
"I work with many internet tabs open and would prefer having Monday.com as a separate program - not opened via the website."
"The solution shouldn't let the system directly pull out Outlook (the Windows default mail system) whenever we click on an email address."
"The support is not quite good."
"The only thing I noticed was that it does not support multi-country operations. In Canada, for example, we do not use the term "state," but rather "province," and we do not use zip codes, but rather "postal codes.""
"Zoho CRM’s customer service can be a little difficult to reach sometimes."
"There was a challenge while deploying Zoho when we brought an API code. Because integrations "aren't perfect" for every organization."
"It is hard to modify information around a customer. You need to pay for the features and the tool needs to improve it."
"We would like to always email users as soon as any new features are launched."
"Custom development is often necessary to make such extensive changes, and it does come with associated costs."
"Some of our clients could not develop their requirements using the product."
monday.com is ranked 1st in CRM with 222 reviews while Zoho CRM is ranked 6th in CRM with 47 reviews. monday.com is rated 9.4, while Zoho CRM is rated 8.0. The top reviewer of monday.com writes "We can collaborate with our customers efficiently and professionally, and automation makes it easy for everyone". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". monday.com is most compared with Wrike, Asana, Microsoft Dynamics CRM, Odoo and Microsoft Project, whereas Zoho CRM is most compared with SAP CRM, Bitrix24, Microsoft Dynamics CRM, LeadSquared and Odoo. See our Zoho CRM vs. monday.com report.
See our list of best CRM vendors, best Opportunity Management vendors, and best Project Portfolio Management vendors.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.