We performed a comparison between Motadata ServiceOps and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."The documentation for beginners is easily available online and very useful."
"The most recent addition of SAM Premium is a game changer for many organizations."
"Good stable and scalable solution."
"ServiceNow gives us a lot for free: workflows, organizational structures, service portal, forms, reporting, disaster recovery, and so on."
"ServiceNow provides quite good insights about what is happening in the organization."
"This solution is a single-storage for our user community to submit help desk tickets."
"It's more about the ease of use of ServiceNow. Plus, everything is there in a single platform. If you need any additional functionality, you just need to enable the plugins without even installing anything on the servers"
"It provides internal clients with greater transparency about their projects and deliverables."
"Simplicity of Change Manager."
"We have noticed that sometimes we have a delay in action on technical support issues due to time differences."
"Service mapping could be less complicated."
"The solution could improve by being more stable."
"Very expensive."
"The contract module is quite rudimentary and doesn't support contract line items."
"Their GUI could be updated."
"Like all other IaaS, PaaS, and SaaS subscription cloud providers, ServiceNow is constantly improving by building new capabilities to expand the breadth and depth of its offerings while increasing its activities with partners to build more capabilities."
"The user interface could be much improved, and the developer tools and sets can be improved greatly, they are lacking."
"The pricing structure could be more budget-friendly."
Earn 20 points
Motadata ServiceOps is ranked 34th in IT Service Management (ITSM) while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. Motadata ServiceOps is rated 6.0, while ServiceNow is rated 8.4. The top reviewer of Motadata ServiceOps writes "Responsive technical support and an easy initial setup but needs better asset management". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". Motadata ServiceOps is most compared with , whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo.
See our list of best IT Service Management (ITSM) vendors.
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