We performed a comparison between SailPoint Identity Security Cloud and Symantec Identity Governance and Administration based on real PeerSpot user reviews.
Find out in this report how the two Identity Management (IM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"The customer success and support teams have been crucial."
"The most valuable aspects of Omada Identity for me are the automation capabilities."
"The most valuable feature for us is the ability to set up connectors to various IT systems and offer a wide range of supported connectors."
"Surveying is a valuable feature because it allows us to import data and see who has access to what data, for example."
"The support response time and the freedom from strange bugs and strange things happening in the software are valuable."
"Omada's most valuable aspect is its usability."
"The most relevant feature is Omada's reporting engine. Omada never 'forgets' and archives every process. All steps an admin, user, or manager has executed, are recorded in Omada."
"Our customers have benefited from Omada Identity automating the certification process. Most of our customers were using manual methods for user access certification. With Omada Identity, you can automate almost all of it, which means that certification now becomes on demand. You don't have to wait for two or three months to execute a certification timeframe. Instead, you can do certifications as often as you want."
"The most selling modules for SailPoint are the compliance manager and the life cycle manager."
"The support is very good."
"I like IdentityIQ's granular attachment management and certification customization features."
"The basic concept is most valuable. I like how they have designed the solution. They create an Identity Cube, and then they do all the processes and configuration around the Identity Cube."
"It is simple and easy to implement."
"The solution is one of the main security products you need to control access and have visibility into what's happening in your organization. It helps with managing access to applications, ensuring governance, and obtaining certifications."
"The most powerful feature of the solution is its platform-based approach. Unlike other solutions, this tool offers a high level of customization. It is an open and flexible platform, allowing users to tailor it to their needs. This ability to customize and adapt the solution to individual requirements makes the solution stand out as a powerful product."
"Security and administration for any new/current access."
"There are many valuable features within the solution. The product is easy to customize. It’s also highly secure."
"The product’s most valuable feature is flexibility. It can be customized as per the customer’s requirements."
"I've used it to manage users, create and update, delete users, change passwords, and assign and change rules."
"Self-registration and self-service password management are valuable features. The role modeling feature is also very useful. It allows you to model your enterprise role."
"The solution is easy to scale."
"The most valuable features are role-based access and identity provisioning, which allow a single point of user access to multiple places."
"It has good endpoint support and endpoint connectivity to different versioning endpoints."
"The product is relatively easier to use than other identity management products."
"The web GUI can be improved."
"The current reporting tools in Omada are limited, but we expect significant improvements in the new version."
"Omada's reporting functionality is limited and could benefit from greater customization."
"One thing that we are not so happy about is the user interface. It is a bit dated. I know that they are working on that, but the user interface is quite dated. Currently, it is a little bit difficult to customize the user interface to the need of the business, which is a little bit disappointing. It needs it to be a little bit easier to operate, and it should have a better user interface."
"We are still on Omada on-prem, but I understand that when Omada is in the cloud, you cannot send an attachment via email. We have some emails with attachments for new employees because we have to explain to them how to register and do their multi-factor authentication. All that information is in the attachment. People have to do that before they are in our system. We cannot give them a link to our Intranet and SharePoint because they do not yet have access. They have to register before that, so I need to send the attachments, but this functionality is not there in the cloud."
"Its flexibility is both a good thing and a bad thing. Because it is very flexible, it also becomes too complex. This is common for most of the products we evaluated. Its scalability should be better. It had a few scalability issues."
"The solution should be made more agile for customers to own or configure."
"Documentation can be improved. I have already filed a few suggestions to make documentation more clear and more representative of reality."
"Needs to focus on automation wherein provisioning of work can be improved and access certification should be automated without the intervention from a manager for approval."
"Finding integration experts for SailPoint in the North American market can be challenging, and transitioning to a no-code or low-code setup could reduce dependence on specialized skills."
"The advanced provisioning features require more improvement."
"It allowed to implement the automated processes when a new employee is hired. It allows to have a main central process for new hires."
"The user interface is not very user-friendly."
"SailPoint IdentityIQ could be cheaper."
"If there's a price reduction for SailPoint IdentityIQ, that would be helpful. Another area for improvement in the product is the technical support, which needs to be more friendly to customers."
"One needs to understand that SailPoint is into full-fledged IAM practice with a long-term vision, and customers will get a quick ROI with best practices implementation."
"The solution is not the best or the fastest available."
"Although the capabilities are there, the user interface needs to be redesigned and the opportunities for integration should be improved."
"The Identity tool needs to do more kinds of reporting for audit purposes. It doesn't really track any of the metrics that are useful to us, at this point."
"The support from Symantec Identity Governance and Administration could improve."
"I find the API boring. I also faced issues while integrating with CA SSO."
"The product works slowly while accessing cloud-native solutions."
"Provisioning has a dependency on Windows."
"The product's technical support could be better."
More SailPoint Identity Security Cloud Pricing and Cost Advice →
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SailPoint Identity Security Cloud is ranked 2nd in Identity Management (IM) with 62 reviews while Symantec Identity Governance and Administration is ranked 20th in Identity Management (IM) with 65 reviews. SailPoint Identity Security Cloud is rated 8.2, while Symantec Identity Governance and Administration is rated 7.6. The top reviewer of SailPoint Identity Security Cloud writes "Flexible, easy to customize, and not too difficult to set up". On the other hand, the top reviewer of Symantec Identity Governance and Administration writes "Works well on-premises and has partial capabilities but lacks many feaures". SailPoint Identity Security Cloud is most compared with Saviynt, One Identity Manager, Microsoft Entra ID, ForgeRock and Oracle Identity Governance, whereas Symantec Identity Governance and Administration is most compared with AlertEnterprise Enterprise Guardian, SAP Identity Management, Microsoft Identity Manager, Cisco ISE (Identity Services Engine) and BeyondTrust Endpoint Privilege Management. See our SailPoint Identity Security Cloud vs. Symantec Identity Governance and Administration report.
See our list of best Identity Management (IM) vendors and best User Provisioning Software vendors.
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I checked with a colleague who has more “hands-on” experience, here is his response:
If so CA IDM please no. They have done some work but it’s still not good performance-wise. It has been updated from the original netegrity or whatever code (as of a couple of years the scripts still had that in the header comments, as in untouched in years after purchase). I am not saying SailPoint is the cat's meow, as I don’t know. But given my experiences with CA IDM, and its use internally. It’s complex, does a lot but doesn’t perform very well. At one time there was an issue with data integrity due to the replication cycle (2 repositories, user/id, and a replication repository just for that and data are flushed through both in sequence) as in the last change to data was not necessarily applied in sequence. Results were last change was not the attribute state. Surely that has been fixed by now but with CA you never know. And that’s another issue. My experiences with CA support pretty much got the right support engineer, you get real answers. The wrong one, not so much. If I was starting from scratch I might well consider OpenAM. The commercial product I am pretty sure but a great IAM swiss army knife. It’s descended from Sun One which oracle tossed out when they bought sun over their own IAM product.
When you say "differences" are you looking at a feature-by-feature comparison or at an overall level - the various "-abilities" like implement-ability, integrate-ability, support-ability, afford-ability and so on?