We performed a comparison between Salesforce Commerce Cloud and Shopify based on real PeerSpot user reviews.
Find out in this report how the two eCommerce Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Salesforce offers the best features and functionality, which are developed and refined over many years to provide a highly customized e-commerce experience."
"The solution is quite stable."
"I find the reports to be the solution's most valuable feature."
"The pipeline and lead management features are the most valuable."
"The ease of customization is valuable."
"Salesforce Commerce Cloud offers a personalized experience tailored to each B2B client. It allows for easy customization according to specific customer needs. Additionally, once a customer finalizes a product with pricing, negotiations and settled prices can be logged into the transcript for future reference and reuse. These features make the platform highly adaptable and efficient, providing a seamless and customizable process tailored to individual preferences."
"The product is easy to use."
"It has a customizable checkout experience, customizable homepage, everything can be customized."
"Shopify provides an easy to use service at the backend that includes product upload, customer service, team settings, and team customization."
"The product has a few free-to-use features. It is easy to navigate and has good visuals as well."
"Shopify can be used without any coding knowledge."
"For the initial setup phase, many online tutorials are available, making the process easy."
"It has a brilliant inventory system to help you manage your store."
"The solution is highly customizable for our store’s e-commerce needs. We don't need to write any code as all the required features are already inbuilt. The front end can be easily customized. Moreover, this tool offers built-in integrations with payment gateway, messaging services like SMS and email, and logistics integration."
"The most valuable feature is its strong SEO capabilities."
"There is always room for improvement with any solution."
"It is similar to ATG, but some features can be exchanged between the 2."
"In the next release, Commerce Cloud should add CRM dashboards."
"The connection with Marketing Cloud should be improved."
"The community is very closed source. If you don't buy it, you won't be able to learn it."
"The solution should have more and faster reporting, as well as better performance."
"The dashboards for this solution could be improved."
"The solution is expensive."
"It could benefit from improving its user-friendliness for non-coders, perhaps by offering easier template-building options."
"I have many clients that want to sell their products to the wholesale market, and Shopify currently does not have that kind of feature."
"The order processing and saving of the changes for the product should have automatic functioning."
"If you consider an enterprise-level application with a lot of customization, Shopify can be problematic to use."
"I would like to see a feature that allows us to access all of the platforms in Shopify, like Facebook and Instagram messages, so we can easily reply to connect to our customers."
"There are some areas where improvements could be made. Currently, the platform only supports three product variants, and having the option for more variants would be beneficial. Additionally, we have to rely on external plugins for reviews and ratings, which could be more convenient if they were built-in."
"Many of our clients complain because it's costly and not an open-source."
Salesforce Commerce Cloud is ranked 1st in eCommerce Platforms with 28 reviews while Shopify is ranked 5th in eCommerce Platforms with 8 reviews. Salesforce Commerce Cloud is rated 8.0, while Shopify is rated 8.4. The top reviewer of Salesforce Commerce Cloud writes "Allows for easy customization according to specific customer needs". On the other hand, the top reviewer of Shopify writes "A tool that helps businesses streamline their online sales processes". Salesforce Commerce Cloud is most compared with Adobe Commerce, SAP Commerce Cloud, Oracle ATG, HCL Digital Commerce and Sana Commerce, whereas Shopify is most compared with SAP Commerce Cloud, Adobe Commerce, Oracle ATG, CashStar and OroCommerce. See our Salesforce Commerce Cloud vs. Shopify report.
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