We performed a comparison between SAP Mobile Platform and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about OutSystems, Mendix, Salesforce and others in Mobile Development Platforms."Technical support is helpful."
"One valuable feature of SAP Mobile Platform is its enterprise-grade standard and maintained APIs, available out of the box for easy integration with various systems."
"Both platforms, the SAP Mobile Platform, and SAP, are highly valuable for our company because they facilitate integration, which can be expensive. It's very convenient to connect and create billing accounts through the SAP Mobile Platform."
"The initial setup is not overly complex."
"Two of the very fascinating features that make SAP Mobile Platform stand out from other platforms are its offline capability and integration capability."
"It's not that difficult to set up."
"Creating a ticket is much simpler in this tool. That is one big advantage. Also, the simplicity and ease of use are much better. I've used HPSM and it is very complex in comparison to ServiceNow."
"If it is a high priority, they will respond very quickly. If it is a low priority issue, it might take some time, some three or four days. I would rate the technical support as a 10 out of 10."
"In my experience, ServiceNow's most valuable feature is its flexibility. If you have a DevOps or development team, you can customize it to meet your specific needs. The tool's dashboard categorizes incidents, making managing it much easier."
"You can put information in or export it out quickly, which is very useful when you have weekly or monthly reports."
"The most recent addition of SAM Premium is a game changer for many organizations."
"It facilitates the monitoring of major incidents and provides insights into the effort expended to resolve each incident."
"I like that it's always up and running."
"It is user-friendly and simple to use."
"One drawback is that SAP Mobile Platform apps are only available through the browser, making offline capability more challenging to implement."
"SAP has announced that they'll be ending the support on the SAP platform."
"The toolkit to develop front end applications, especially native applications, is not that good."
"If it was low code or no code it would be ideal."
"The licensing model is a bit dated."
"The cost of the SAP Mobile Platform is high, and there is room for improvement in its pricing."
"They could improve license management, particularly when integrating different applications or toolsets."
"The visuals are the one area where there is opportunity for improvement."
"The interface is not user-friendly."
"The discovery of assets could be improved; right now they only allow for one domain."
"ServiceNow doesn't cater to the Middle Eastern market."
"All the screens are similar. It's the same platform for everything and you need to familiarize yourself with it. In the past, you used to have one screen per application. Now, you have everything integrated into one. Everybody will manage the same screen and they need to navigate into the same screen as the Internet Explorer with a toolbar with the categories and look for the things you want to see or the models you want to use."
"Integration capabilities can improve."
"Licensing costs are very high."
SAP Mobile Platform is ranked 12th in Mobile Development Platforms with 7 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. SAP Mobile Platform is rated 8.0, while ServiceNow is rated 8.4. The top reviewer of SAP Mobile Platform writes "Flexible, well-designed, and offers good scalability". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". SAP Mobile Platform is most compared with OutSystems, Android SDK, Ionic and IBM MobileFirst, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo.
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