We performed a comparison between ServiceNow IT Operations Management and Zenoss Cloud based on real PeerSpot user reviews.
Find out in this report how the two Event Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."You can improve integrations of the operation with the solution."
"It is easy to use and simple to learn."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"It's easy to use."
"The most valuable feature is the flexible discovery mechanism."
"The product offers good documentation that helps with initial training."
"What I like most about Zenoss Service Dynamics is that it monitors the devices and gives close to real-time alerts. For example, in case the device is not available, Zenoss Service Dynamics generates an alert so my team can resolve the issue."
"Its Docker Container concept is mind blowing. It is the first monitoring tool which comes with Docker features."
"The custom built integration is one of the most valuable features because you can see all the especially critical items."
"They have also accommodated many state-of-the-art technologies like Docker and ZooKeeper."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"The setup and deployment could be simplified, and the pricing could improve."
"I would like more manual issues to have automated report-facing options."
"There is room for improvement in the stability of ServiceNow."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"Now it is stable, but they should design threshold parameters in percentage instead of raw values."
"It would be ideal if the product offered sound alerts."
"As Zenoss Service Dynamics is more for network-centric devices and you want to monitor, for example, a server, its services, IP addresses, and interfaces, if it's a network and you're going to monitor multiple items, you'll be charged multiple times. This is what Zenoss Service Dynamics needs to improve to make sure that customers pay just one fee to monitor the entire server. What I'd like to see in Zenoss Service Dynamics in the future is a public cloud monitoring feature, particularly for the Azure public cloud. Another additional feature I'd like to see in the next release of the solution is integration with the Azure public cloud because I know that there are some services from Azure that Zenoss Service Dynamics is currently unable to monitor."
"The AI aspect needs to improve."
"The inclusion of a feature to show a graphical view of the network would be a helpful improvement."
"There is room for improvement with the administrative part. They introduced Control Center to manage things in Zenoss 5. The services that Zenoss provides remained the same, but the administrative part, since they introduced Docker, etc., has become a little complex"
"There was a problem with Zenoss and storage monitoring."
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ServiceNow IT Operations Management is ranked 2nd in Event Monitoring with 35 reviews while Zenoss Cloud is ranked 11th in Event Monitoring with 8 reviews. ServiceNow IT Operations Management is rated 8.2, while Zenoss Cloud is rated 8.4. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of Zenoss Cloud writes "Generates close to real-time alerts so users can resolve issues, but needs more integration and public cloud monitoring features". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management, whereas Zenoss Cloud is most compared with Zabbix, Nagios XI and MYCOM OSI. See our ServiceNow IT Operations Management vs. Zenoss Cloud report.
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