We performed a comparison between ServiceNow and TeamSupport based on real PeerSpot user reviews.
Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The product's integration functionality in the change management module has significantly improved efficiency in our organization."
"I think the technical support is pretty good. They can be a little bit slow sometimes, but overall I think they're good."
"Very good incident management, chain management and problem management features."
"The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks."
"It provides internal clients with greater transparency about their projects and deliverables."
"We always get good support."
"There are lots of modules around IT service management such as IT business management and human resource management (HRC)."
"The look and feel is a valuable benefit for adoption."
"The two most valuable features are the portal and reporting."
"The solution is lacking in the mobile application area that could be improved."
"It should enhance its offerings by providing the chance to obtain course certifications at an affordable fee."
"The installation and deployment of ServiceNow can be a bit challenging. One major issue I've encountered is that ServiceNow doesn't provide the same mobile responsiveness or features that we used to enjoy with other tools. For example, with Splunk, our response times were about five minutes, and we could manage alerts and incidents directly from our mobile devices."
"It should have more artificial intelligence for business and work capabilities. The community is not so active. There must be initiatives to make the community talk more and share more information."
"There is room for improvement in price."
"It's moving at a very fast pace. It is difficult for developers or engineers to keep up with it. That's the only issue."
"The asset management application could be improved. They have a lot of the infrastructure built, but it does not come with already made compatibility with some of the most popular vendors, such as Cisco and Microsoft. You have to fix it yourself."
"Once a change request has been created once it's been approved and been submitted, there is no way to go in on that particular change request and submit an additional task."
"It needs better integration with other tools like Jira."
Earn 20 points
ServiceNow is ranked 1st in Help Desk Software with 212 reviews while TeamSupport is ranked 42nd in Help Desk Software. ServiceNow is rated 8.4, while TeamSupport is rated 7.0. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of TeamSupport writes "Stable, easy to install, and cost effective, but it needs better integration and data management". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo, whereas TeamSupport is most compared with . See our ServiceNow vs. TeamSupport report.
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