We performed a comparison between ServiceNow and VMware Aria Operations based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."ServiceNow is one of the few easiest platforms you can integrate with products like Ansible to automate your workflows."
"It gave us professionalized, faster incident turn around times. Improved quality of information shared with our customers. Over time we build an extensive knowledge base that assists in both self-service as in services provided by the servicedesk when handling incidents."
"The look and feel is a valuable benefit for adoption."
"The pricing of the product is quite good. It's not too expensive."
"ServiceNow is easy to use and has a user-friendly interface."
"The workflow capability for easy setup is powerful."
"It actually has quite a wide list of modules and processes. Currently, we are implementing project management and Scaled Agile Framework for one of our customers."
"I prefer ServiceNow to the competition because of its ease of use, installation and configuration."
"Through the trending analysis that we can do, it allowed us to quickly and easily right-size the capacity from a cluster."
"The most valuable feature is that everything is integrated for monitoring, performance, and troubleshooting."
"It has helped improve the quality of service to users. It's made sure that we don't have servers that are over-subscribed with storage that starts to end up being at the minimalist points."
"VM rightsizing is another very good feature and capacity planning is something else that I like about it."
"One of the most attractive features in vROps is collecting information, logs, and events and, after that, providing proactive predictions about usage of resources. vROps also offers recommendations. For example, in the next two months we might face problems with CPU usage. vROps predicted and forecasted these issues in advance. That's a very useful feature."
"Our business is built around testing, measurement, and performance measurement and vROps is the primary tool. We use it in a VMware environment and we do tests in other environments. But in the VMware environment, vROps and the associated products, Log Insight and Network Insight are the primary tools that we use. It's a basic tool. It's very important for our organization."
"The initial setup was very straightforward. We spent a few days setting it up, then it was up and running."
"What we do, as a whole for our group... is storage virtualization and the compute side. This product brings all those pieces into one interface and now we can actually correlate data between them."
"Once a change request has been created once it's been approved and been submitted, there is no way to go in on that particular change request and submit an additional task."
"The asset management application could be improved. They have a lot of the infrastructure built, but it does not come with already made compatibility with some of the most popular vendors, such as Cisco and Microsoft. You have to fix it yourself."
"Vulnerability management could be improved. Also, integration with tools such as Microsoft Defender ATP needs improvement."
"The biggest complaint I have is that the ServiceNow search engine is not very robust."
"System deployment and automation capabilities could be within the platform, similar to competitors."
"This solution needs to be improved for global use. Currently, it's very oriented to the processes and needs of the US customer base, like their compliance solution or GRC (Governance, Risk, and Compliance), and not so much for customers from other parts of the world. Some users may like the things that ServiceNow is improving, but those are very oriented to users based in the United States and Europe."
"There are Virtual Task Boards in the tool in the latest releases. There are many of them in the Scaled Agile Framework. There is some room there for improvement. It's really quite promising but, at the same time, it could be improved and I believe it will be improved soon."
"An area for improvement would be the accessibility of downloaded and compressed files."
"Lately, the chargeback site has improved, but it could be simpler. You need to create your own dashboards. It should be simple to get a virtual machine and break down the compute and storage costs."
"The deployment of the solution can be improved by making it less complex."
"There are some problems with integration, particularly with Slack, though these have been improved in the latest release."
"They can change the interface for the 6.7 vSphere that would make it more simple and more friendly. I think changing the interface of the operations manager would be good. It's friendly to use right now but it would simplify it more."
"I would like to see more features, especially in the way of Flash to HTML5."
"I'd like to see a little more training, free training on the VMware site; to get some more information within the VMware community. There's quite a bit of stuff out there but getting that access can be daunting sometimes."
"There is room for improvement when it comes to the integration with Active Directory. Sometimes I need to log in to the application using my Active Directory account, instead of using the regular admin for vRealize Operations. If I want to deploy this tool to more users, I need that."
"vRLI still needs a lot of improvement to even start comparing with the market leader, Splunk, in terms of data analysis and customized charts/reports generation."
ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews while VMware Aria Operations is ranked 1st in Virtualization Management Tools with 360 reviews. ServiceNow is rated 8.4, while VMware Aria Operations is rated 8.2. The top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". On the other hand, the top reviewer of VMware Aria Operations writes "It has good stability, but the report-generating feature needs improvement". ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo, whereas VMware Aria Operations is most compared with VMware Aria Automation, VMware vSphere, IBM Turbonomic, Nutanix Prism and Veeam ONE.
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