We compared Veritas NetBackup and Zerto based on user reviews in five categories. We reviewed all of the data and you can find the conclusion below.
Features: Veritas NetBackup is praised for its versatility and integration with third-party applications. Users say Zerto offers excellent data protection, and it’s easy to create VMs. Users appreciate its virtual server backup capabilities, cloud integration, and malware protection. Veritas NetBackup would benefit from streamlining implementation and incorporating additional cloud solutions. Zerto users also like its real-time replication features. Zerto could improve cloud environment configuration, PowerShell scripting, and multi-site replication.
Service and Support: Some users reported positive experiences with Veritas customer service, but others said that it sometimes took a long time to resolve issues and support is inconsistent across regions. Customers have generally had positive experiences with Zerto's customer service, noting their quick response times and ability to resolve issues. Some customers have encountered slower response times and needed to go through multiple levels of support to get their issues resolved.
Ease of Deployment: Opinions on Veritas NetBackup's setup complexity are mixed, with some finding it straightforward and others perceiving it as more complex. The setup process for Zerto can be either simple or complicated, depending on the individual's experience with backup solutions.
Pricing: Opinions on Veritas NetBackup's pricing vary. Some consider it expensive but say it’s worth the price due to its extensive features. There are no additional fees aside from the basic license. Zerto’s price tag is considered reasonable and in line with industry norms. Others said it was somewhat expensive but still worth the cost.
ROI: Veritas NetBackup prioritizes constant availability and quick access, resulting in a positive ROI. Zerto reduces risks while saving costs and time. It increases efficiency, ensures compliance, and helps businesses grow.
Comparison Results: Users say Veritas NetBackup is a versatile solution that offers robust compatibility, seamless cloud integration, and strong protection against malware and ransomware. NetBackup received mixed reviews for pricing and ease of setup, and some users said it could improve its cloud support. Zerto offers top-tier data protection, excellent customer service, and real-time replication, but some users say its cloud and multi-site functionality could be better.
"The documentation is good."
"Veritas NetBackup is very stable and scales out very well."
"This is the best solution that I know of."
"The backup and restoration are 100 percent guaranteed."
"There's a very nice central console for the administration of all of the instances."
"Best feature is its three-tier backup."
"AIR and duplication, overall management and troubleshooting."
"Veritas NetBackup is very user-friendly and has some good quick recovery features."
"The near-synchronous replication is key. That has allowed us to provide the low RPOs that we promise. For key systems, that has been the deciding factor."
"The test features have been really good for us. Our DR testing goes very quickly and easily now for all our stuff with Zerto. We have our priority recovery process, where we cover our databases for our app servers and web servers. All our teams pretty much get their VMs very quickly. The RPOs are very low."
"We now have the ability to replicate critical data to a secure, off-site location that can be brought back in seconds if needed."
"We are doing continuous data protection. It works flawlessly. Our recovery points are measured in seconds. We have all these "baby snapshots" throughout the course of the day, so we can roll a VM back to any point in time, spin it up, and away we go. We're actively using that. It works great."
"One of the most valuable features, something that I wasn't even anticipating, is the file backups. We weren't even considering Zerto to do restores, but it actually is able to do that. Eventually, we could just use this as our backup solution."
"If we had to deal with a ransomware event, Zerto would be one of the first things I would use, because it is going to be the fastest to restore data to a certain point. If there were a fire in our building, Zerto would be a big thing too, because we would shut down everything that's in our building. In most cases, Zerto is definitely one of the front lines. It's definitely going to be one of our prevalent DRBC layers of protection."
"Zerto's user-friendliness is valuable."
"We can spin up our environment in DR without affecting production, which is probably the biggest feature for us. We have the ability to do passive testing. We can even test scenarios, such as installing software or changing software. We can make modifications without affecting our production environment. So, the test functionality of being able to test the failover solution and being able to bring up our virtual machines in a test mode is the biggest benefit."
"Endpoint backup capability is needed."
"This product would be improved with the inclusion of a Sandbox feature like Veeam Sandbox."
"Planning for the implementation takes a lot of time."
"This solution would benefit from a more friendly, web-based interface."
"The product could improve the user-friendliness and comfort of its environment, especially for those unfamiliar with it."
"GUI needs to be more user-friendly."
"There have been issues with performance and some features."
"It was very complicated, and it required a lot of work in terms of management. We have moved to Rubrik. One of the reasons for getting rid of Veritas NetBackup was the fact that at one point, we had the support staff with 12 to 15 people to manage Veritas NetBackup, whereas, with Rubrik, I'm the only one managing Rubrik. There is one more person who works with me mostly due to the fact that in case I'm not around, someone else knows what to do, but I'm the only one who is a full-time manager of Rubrik. The complexity of Veritas required a large staff to manage it. We had daily issues that had to be looked into and resolved. A lot of these issues revolved around Veritas' handling of VMware, which is why first we moved VMware off Veritas. After we did that, we were also able to reduce our staff count. Their licensing is a disaster. It is extremely complicated. In most cases, Veritas themselves can't understand their own licensing."
"The replication layer can probably be improved."
"Improvements in Zerto's user interface and the addition of advanced features such as artificial intelligence or machine learning for predicting ransomware attacks and workload requirements would be beneficial."
"It would be advantageous if Zerto had plugins for Infoblox, Cisco, or load balancers, as this would enable us to better manage those records."
"Another area for improvement I'd like to see is the tuning of the VRAs built into the GUI. It's a little cryptic. You really have to be a very technical engineer to get that deep into it. I'd like to see a little better interface that allows you to do that tuning yourself, rather than trying to get their engineer and your engineer together to do it."
"If I were to nitpick, I would say that I wish I had a better account manager. Our sales guy has changed a couple of times. I would like a little more responsiveness from our account manager. I've had a couple of issues where getting in touch with him has been a little difficult, and I end up just going around him and dealing with support and support has handled it right away."
"One improvement that could make it easier would be to have an easier way to track journal usage and a little bit more training around journal sizing. I've done all the training and the journal is still a gray area. There is confusion surrounding how it's billed and how we should bill clients. It would be easier if it had billing suggestions or billing best practices for our clients to make sure that we're not leaving money on the table."
"The technical support response needs improvement."
"We encountered some issues during Active Directory recovery."
Veritas NetBackup is ranked 5th in Backup and Recovery with 112 reviews while Zerto is ranked 2nd in Backup and Recovery with 236 reviews. Veritas NetBackup is rated 8.2, while Zerto is rated 9.0. The top reviewer of Veritas NetBackup writes "Efficient data recovery and replication features ". On the other hand, the top reviewer of Zerto writes "Gives us business continuity capabilities during hurricane season and in case of ransomware". Veritas NetBackup is most compared with Veeam Backup & Replication, Rubrik, Veritas NetBackup Appliance, Veritas Backup Exec and HPE StoreOnce, whereas Zerto is most compared with Veeam Backup & Replication, VMware SRM, Rubrik, Dell RecoverPoint for Virtual Machines and Acronis Cyber Protect. See our Veritas NetBackup vs. Zerto report.
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