We performed a comparison between 3CX Live Chat and Zoom based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We have not had any bugs or glitches, the solution is stable."
"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."
"The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs."
"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."
"The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."
"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."
"The integration between the video and voice is the most valuable solution."
"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."
"The most valuable feature of Zoom is the webinars."
"The ability to discuss and share training content would be the most valuable features of Zoom."
"Whiteboard is a good feature for having a meeting in which everyone can join to type or draw, and write. If we have a brainstorming-type meeting, we can share our own ideas with the whiteboard."
"Zoom is easy to use and makes it easy to communicate with people remotely in meetings."
"Ability to record sessions."
"It always works, and they try to appeal to what the user wants. They added features like background music for those people who use Zoom for online church services. They try to make the solution more useful for the user. For example, I tried to sell WebEx to a church, but I also gave them Zoom for a trial. They were impressed with that because that was the feature they were looking for."
"The product's initial setup phase was easy."
"Screen Sharing is the most valuable feature in Zoom for me."
"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."
"The support team can appear to be condescending."
"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."
"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."
"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."
"Having a video call would be a nice idea."
"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."
"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."
"One thing I do wish was that there was more visibility. Sometimes I have to click into a reply-all to find out who is in the meeting and whether they've accepted or not."
"The pricing of the product could be lowered a bit."
"The main issue with Zoom is its adoption in the business world compared to platforms like Teams."
"The time limitations for the free version should be increased from 40 minutes."
"I have had the occasional problem with the connection and stability."
"I did not see a Whiteboarding feature when using Zoom. They should add this in the next release."
"I'd like to have the recording functionality in the free version so that we don't need any licensing in order to access it."
"It's not really the fault of the product, however, the internet connectivity can sometimes be an issue."
3CX Live Chat is ranked 9th in Virtual Meetings with 54 reviews while Zoom is ranked 1st in Virtual Meetings with 201 reviews. 3CX Live Chat is rated 8.8, while Zoom is rated 8.4. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Zoom writes "Easy to use and provides good video and sound quality". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Fortinet FortiVoice, Webex and Cisco VoIP PBX, whereas Zoom is most compared with Webex, Skype for Business, Cisco TelePresence, TeamViewer and Google Hangouts. See our 3CX Live Chat vs. Zoom report.
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We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
