We performed a comparison between TeamViewer and Zoom based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature is you do not need to know the Windows username and password to connect and see the staff screen."
"The quality of the call and the quality of the sharing have been excellent."
"The most valuable feature of TeamViewer is its ease of use."
"The TeamViewer system has some built-in security. The TeamViewer client connects to the TeamViewer host securely. Only a certain number of authorized users on our side have access to the system. Even within that, an individual endpoint can be assigned to a group, where not everybody has access but, rather, just one or two people who are part of a support team might have access to that particular device. So TeamViewer has given us tools to be able to segregate who has access to different things."
"TeamViewer has a good interface."
"The most valuable feature of TeamViewer is the remote access connection. Additionally, it is easy to use."
"Our computers are spread amongst six physical locations. TeamViewer reduces the need to travel to those offices to help staff."
"Getting started with TeamViewer was easy, with a very straightforward usage"
"It functions well. I have had no issues with attaching files to chats."
"I like Zoom's breakout session feature."
"The product has video access which is a great feature."
"The biggest advantage with Zoom, compared to other similar products, is the simplicity."
"I rate Zoom as an eight out of ten, owing to the quality of its video and audio, its accountability, ease of use and intuitiveness."
"Another advantage of Zoom is that it is easier to link a person that is not a Zoom user than it is with WebEx."
"Zoom has great functionality for virtual meetings. It's best in class."
"The best thing about Zoom is that it is very easy to use."
"Voice communication and screen communication or face-to-face communication could be improved."
"We have a consultant that helps us do the virtual aspects of TeamViewer."
"TeamViewer could be more secure."
"I'm not sure if they provide good quality audio alongside screensharing."
"If they could figure out a little better solution for the iOS stuff other than just a screen share, even though it's an Apple thing, and Apple doesn't like to give up control of their devices. If they ever got to that point, and I could manipulate an iPad or iPhone, that would be awesome. Since we have a bunch of iPad users who are struggling with doing different things, it would be nice to be able to just jump on and actually show them, "Here, do this, this, and this." Similar to what we do with the laptops, e.g. for training."
"The solution could improve by increasing or removing the time limitation on the use of a session."
"The installation and the update agent could improve."
"Sometimes, the app can be a little cumbersome when accessing certain aspects of the program."
"Zoom could improve by having more tools."
"They may need to scale it some more in terms of global users."
"I would like to see something like a virtual board or conference room where participants are seated around a virtual table, and pictures of them sitting on the chair or an avatar that the user can choose and control within that virtual world."
"It would be useful, for my purposes, to be able to run a meeting like a webinar where the solution doesn't show all of the people on the actual call. It would be great if it had the flexibility to allow people to "hide" themselves from the meeting, or to give the person running the meeting the capability of choosing who could be seen, or not."
"When you join a meeting in Zoom, you may feel it is difficult to find some windows until you click a few buttons to help you eventually get to the window you want to see."
"Zoom also has an issue with logins. For some reason, especially with institutional accounts, it is common to get kicked out and verification processes don't work all the time."
"I can't speak of any shortcomings. It worked fine."
"Zoom could improve by extending the one-hour maximum session time in the free version."
TeamViewer is ranked 3rd in Virtual Meetings with 85 reviews while Zoom is ranked 1st in Virtual Meetings with 201 reviews. TeamViewer is rated 8.6, while Zoom is rated 8.4. The top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". On the other hand, the top reviewer of Zoom writes "Easy to use and provides good video and sound quality". TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and Skype for Business, whereas Zoom is most compared with Webex, Skype for Business, Cisco TelePresence, Cisco Meeting Server and GoToMeeting. See our TeamViewer vs. Zoom report.
See our list of best Virtual Meetings vendors.
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
