We performed a comparison between Altaro VM Backup for MSPs and N-able Cove Data Protection based on real PeerSpot user reviews.
Find out what your peers are saying about N-able, MSP360, Vembu Technologies and others in MSP Backup."Granular restoration is extremely useful in Altaro VM Backup for MSPs since it is something that we make use of the most in our company."
"The ease of use and the console are great."
"The ability to back up, restore, and do different types of testing for the preventative maintenance has really increased our importance to these clients because they see the value in how fast we can get them back up and running. We're saving them money in that way."
"The product is simple to use and manage. The customers have access to verify the backups."
"The monitoring makes it very easy to check whether a backup has gone bad."
"I know I won't have an issue if the data is there. The reliability and the confidence that we have is amazing. It doesn't matter. We've had customers have ransomware. We've had customers that have had corruption. We've had customers that have had employees destroy their data. As long as it's been backed up, I know that I can get it back and I know I have nothing to worry about. Our confidence level is very high."
"What I like the most about it's the ease of use and the reliability that it has when copying information to the cloud."
"We use a neat feature called VDR status, Virtual Disaster Recovery status. It only works on servers... It's automated. Once or twice a month it will virtually mount the backup and provide a screenshot and advise whether or not there have been any errors."
"The solution has reduced backup times by an immeasurable amount. Its backups are incremental, so you are only backing up data changes based on the last 24 hours or so. If you are also maintaining the stored images, the restores are also only incremental, happening in minutes. Whereas, with a lot of the other solutions that we have looked at, each time it goes to refresh the restore, then it has to build a completely new image. That takes forever. This solution also improves recovery time."
"A technical person who hasn't received any dedicated training or hasn't gone through the documentation part of the solution may find the product to be a little non-intuitive at times."
"Integration with a hybrid cloud is something that I found complicated."
"The one thing they don't are Linux servers, it's Windows only. I understand that directive. I have another product that I use for our Linux servers and stuff, but it would be nice if they had that flexibility on the Linux side. I understand the development and the world is geared towards Windows in 365, I know that's where the clienteles are and the business and the money is."
"This solution is not very good for image restores, mainly just files. The solution also does not allow you to enable or disable backups. Sometimes, our users will connect via mobile device and it will use their data to perform the backup. If they were able to enable and disable the backup, they would not have this issue."
"One area I don't like has to do with the agent that goes on the system... if a system stays offline for some length of time, say for a week or so, I may have to go back in and reinstall the agent to get it back in business. I don't know what's causing that."
"We would like to have better reporting."
"For the MSP side, they could have more of a "security user" that can go in and only see certain clients. If you give somebody access as a technician, they can see all the clients."
"The only area that needs improvement is that it is a little bit difficult when you get into virtual machines. The initial deployment of Cove is a little tedious, not for standard machines, but when you get into specialty stuff, like Hyper-V."
"For small amounts of data, recovery is easy, but when it's large amounts of data, it takes forever. So, if they can have a service where they put our data on a hard drive and ship it to us as fast as possible, it would be great. Even if there's a fee associated with it, it's fine."
Altaro VM Backup for MSPs is ranked 6th in MSP Backup with 1 review while N-able Cove Data Protection is ranked 1st in MSP Backup with 20 reviews. Altaro VM Backup for MSPs is rated 9.0, while N-able Cove Data Protection is rated 9.2. The top reviewer of Altaro VM Backup for MSPs writes "An incredibly stable product with a great user interface". On the other hand, the top reviewer of N-able Cove Data Protection writes "Provides feature flexibility and modularity for our customers". Altaro VM Backup for MSPs is most compared with Arcserve UDP, whereas N-able Cove Data Protection is most compared with Acronis Cyber Protect, Veeam Backup & Replication, Veeam Backup for Microsoft 365, Azure Backup and MSP360 Backup.
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