We performed a comparison between Avast Business Hub and ConnectWise Automate based on real PeerSpot user reviews.
Find out in this report how the two Remote Monitoring and Management (RMM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution can scale well."
"It's not heavy on the system."
"The ease of deployment and the command center that they have are the most valuable. It is basically self-monitoring. It doesn't require that much tinkering after you deploy or install."
"Avast Business Endpoint Protection's best feature is its user-friendliness."
"Avast as a product is as easy as it gets - everything is outlined and transparent in terms of licensing."
"It has increased productivity. IT threats are kept at a minimum because of this product."
"The performance is good compared to other products that slow down the laptop, post-installation."
"It warns you if there is a threat and it's perfect because it runs in the background and doesn't interfere with anything."
"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."
"The implementation is nice and easy."
"A good automated scripts feature."
"This product saves us a lot of time and increases our efficiency."
"It's definitely improved the help-desk servicing, et cetera."
"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."
"Remote access and detailed monitoring help us support our equipment."
"The most value we get from this solution is that everything is on a patch cycle."
"I would like to see better protection and more spyware included with the free version."
"The solution could improve by providing more security."
"Making the price a bit cheaper would be an improvement."
"Avast Business Endpoint Protection would be improved with more frequent updates."
"It could download faster during deployment."
"It reduces network and bandwidth speed."
"The accuracy of the scanner could be improved."
"Where I have faced a challenge is on the reporting. I would like to see something that provides information regarding the next month or quarter, in terms of reporting."
"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."
"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."
"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."
"The menu doesn't always load properly."
"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."
Avast Business Hub is ranked 14th in Remote Monitoring and Management (RMM) with 12 reviews while ConnectWise Automate is ranked 7th in Remote Monitoring and Management (RMM) with 15 reviews. Avast Business Hub is rated 8.2, while ConnectWise Automate is rated 7.4. The top reviewer of Avast Business Hub writes "Easy to scale, good reports, easy to install and has excellent support". On the other hand, the top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". Avast Business Hub is most compared with HP Wolf Security, Microsoft Defender for Endpoint, CrowdStrike Falcon, Microsoft Defender for Business and Cortex XDR by Palo Alto Networks, whereas ConnectWise Automate is most compared with Kaseya VSA, ConnectWise RMM, NinjaOne, Microsoft Configuration Manager and Tanium. See our Avast Business Hub vs. ConnectWise Automate report.
See our list of best Remote Monitoring and Management (RMM) vendors.
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