We performed a comparison between ConnectWise Automate and Microsoft Configuration Manager based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."It is very scalable."
"A good automated scripts feature."
"It's definitely improved the help-desk servicing, et cetera."
"Maybe they could improve the capability to be multi-tenant."
"Remote access and detailed monitoring help us support our equipment."
"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."
"The implementation is nice and easy."
"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."
"It does the job and meets our needs. With everybody working remotely these days, we are using this solution to deploy everything. The deployment of PCs is easy."
"You can remote control or RDP. That has been the most valuable because we can go into one console and can get to anything we want. Instead of going to all these different consoles, we centralized everything."
"It saves a lot of money when you can install things automatically and they are installed the exact same way on every computer."
"The solution doesn't require any maintenance from our end because it is a cloud-based solution and Microsoft takes care of everything."
"It uses detailed descriptions of the workstations, and that is good for me."
"I like the data collection."
"The solution is stable."
"We are happy with the collaboration of SCCM with Patch My PC, which allows us to do patch work."
"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."
"Their support needs to be better."
"The menu doesn't always load properly."
"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."
"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."
"Scheduling of automation could be improved and made more simple."
"The setup was complex and I faced a lot of problems initially because I was new to the solution."
"I would like to see some improvements in WSUS and control of other, non-Microsoft, product updates."
"They need to improve the support for the Mac operating system."
"Our company would prefer not rebooting computers while people are using them. There seems to be no strategy behind it."
"Microsoft Endpoint Configuration Manager can improve by allowing us to schedule the scripts, we don't have a script scheduling option and have to do it manually."
"Not everything is readily available, and there are a lot of commands that are only executable via PowerShell."
"Microsoft Endpoint Configuration Manager could improve the integration."
"Management of Linux devices could be improved."
More Microsoft Configuration Manager Pricing and Cost Advice →
ConnectWise Automate is ranked 6th in Remote Monitoring and Management (RMM) with 15 reviews while Microsoft Configuration Manager is ranked 2nd in Server Monitoring with 78 reviews. ConnectWise Automate is rated 7.4, while Microsoft Configuration Manager is rated 8.2. The top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". On the other hand, the top reviewer of Microsoft Configuration Manager writes "Affordable, easy to use, and easy to understand". ConnectWise Automate is most compared with ConnectWise RMM, Kaseya VSA, NinjaOne, Tanium and SolarWinds NPM, whereas Microsoft Configuration Manager is most compared with Red Hat Ansible Automation Platform, ManageEngine Endpoint Central, BigFix, Tanium and Microsoft Intune.
We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
