We compared Azure Backup and Zerto based on user reviews in five categories. We reviewed all of the data and you can find the conclusion below.
Features: Azure Backup is commended for its scalability, comprehensive security options, and non-disruptive backup process. Users also like its seamless integration with various Azure services. Users say Zerto offers excellent data protection, and it’s easy to create VMs. Zerto users also like its real-time replication features. Azure Backup needs to improve its backup and file-level restoration procedure. Zerto could improve cloud environment configuration, PowerShell scripting, and multi-site replication.
Service and Support: Azure's customer service is generally considered helpful and proactive, but a few users have reported longer wait times and slow issue resolution. Customers have generally had positive experiences with Zerto's customer service, noting their quick response times and ability to resolve issues. Some customers have encountered slower response times and needed to go through multiple levels of support to get their issues resolved.
Ease of Deployment: Azure Backup's setup is easy, quick, and can be completed with minimal user involvement. The setup process for Zerto can be either simple or complicated, depending on the individual's experience with backup solutions.
Pricing: Azure Backup is a cloud-based solution, so its pricing depends on factors like storage and data consumption. Azure offers competitive pricing and is considered more cost effective than many competing solutions. Zerto’s price tag is considered reasonable and in line with industry norms. Others said it was somewhat expensive but still worth the cost.
ROI: Azure Backup offers a solid return on investment with its affordable pricing and low initial costs, particularly when upgrading solutions. Zerto reduces risks while saving costs and time. It increases efficiency, ensures compliance, and helps businesses grow.
Comparison Results: Azure Backup is an affordable, scalable solution that features an effortless deployment and native integration with Azure services. While reviews of Azure Backup’s features were generally positive, some users reported unsatisfactory experiences with Azure support. Zerto offers top-tier data protection, excellent customer service, and real-time replication, but some users say its cloud and multi-site functionality could be better.
"It is easy to schedule backups."
"The most valuable feature of Azure Backup is its ease of use and good integration with other Azure services."
"I like the product's restoration cases."
"You can select the tiering for your backup and manage your cost."
"It's useful, it works, and it's fairly reliable."
"The tool has a lot of features."
"This solution is easy to configure and restore. It is a Microsoft product so is easily compatible with other solutions."
"Azure Backup is good because it is entirely cloud-based, which means that you can be 99.9% sure that your backup is safe."
"It's one of the easiest products out there, as far as managing and using it go. The UI is pretty dead simple."
"Some of the most valuable features are the synchronous replication and migration with RDMs. I really like the conversion of RDM VMs for migration."
"The return to operations is the most valuable feature because it decreases the amount of time it takes us to recover."
"The user interface is very user-friendly."
"If we lost our data center and had to recover it, Zerto would save us a great deal of time. In our testing, we have found that recovering the entire data center would be completed within a day."
"We have had many instances where VMs were corrupted by an application owner, where they were installing something and did not create a snapshot in VMware for it. Instead of tapping into our backups, with just two clicks, we were able to restore the VM back to its original state. It helps a lot in the day-to-day running of our business."
"It does what it's purported to do, which is to provide continuous data protection. We have a five-second RPO. It's definitely doing its job."
"With Zerto, all you have to do is deploy the executable and start setting things up. So, it was very easy."
"I can’t use the solution to restore another native cloud solution. Azure must add this new feature."
"Technical support is in need of improvement."
"I would like to see better pricing."
"Azure Backup is limited to certain workloads. It would be helpful if Microsoft focused on enabling backups for Oracle and other unsupported databases."
"The monitoring and tagging features could be improved."
"The solution’s user interface could be improved."
"I would like to see more automation, integration, and security. The price could be better."
"There is a limitation of 99 files restores per day which means that we can't complete a huge file restore. We would like Azure to increase the number of the possible file restorations."
"In Azure... We have to make sure that every resource group is tagged correctly, with the correct team and department because we have to bill them at the end of the month. The problem is that Zerto does not have that ability. When the product fails over or migrates a VM from on-prem, or even within Azure, to another site, it does not give you the option of selecting an existing resource group."
"I would like to see some graphical improvements in Zerto's interface. There's an option to export a list of all of our servers, but the information isn't presented the way we want. We want it in a specified sequence broken down by region, etc. We can't manipulate the data when we export it. Maybe they could change it to look more like an Excel sheet, and we can customize the graphics and data. We suggested these improvements to Zerto through their portal."
"When building out a VPG and doing the machine types within Azure, they were not coming across correctly. It would say it had a CPU and memory of a specific type, but it was not accurate... It was a bug and they were working on it."
"I would like to see improvement on the Zerto Virtual Replication appliances, so that they are a little bit more streamlined as opposed to now where they just span multiple ZVR appliances like there were gremlins... as this thing grows it just spawns unlimited numbers of additional ZVR appliances and you end up with a bunch so that you can't really tell which is which."
"The full site recovery is not up to SRM standards."
"When we do failover and failback, it doesn't maintain some of the settings that it should and I don't really understand why that happens."
"Its initial setup can be better. It looks easy, but if you do not have things in the right place, it is not as easy as it looks. Some of the instructions were not clear. They were a little bit confusing. For example, while setting up SSH initially, it was a little bit unclear if I needed to use a regular credential or some other credential. This was one of the things that was a little fuzzy, and we had to get somebody else involved to help us out."
"The biggest pain points we have experienced are related to some of the SQL-intensive workloads just because the VPGs struggle a little bit to keep up. That might be because we are pushing too many transactions."
Azure Backup is ranked 9th in Backup and Recovery with 51 reviews while Zerto is ranked 2nd in Backup and Recovery with 236 reviews. Azure Backup is rated 7.8, while Zerto is rated 9.0. The top reviewer of Azure Backup writes "Straightforward to set up and manage and allows us to monitor all backups in one place". On the other hand, the top reviewer of Zerto writes "Gives us business continuity capabilities during hurricane season and in case of ransomware". Azure Backup is most compared with Veeam Backup & Replication, Rubrik, Commvault Cloud, Acronis Cyber Protect and Veritas NetBackup, whereas Zerto is most compared with Veeam Backup & Replication, VMware SRM, Rubrik, Commvault Cloud and Dell RecoverPoint for Virtual Machines. See our Azure Backup vs. Zerto report.
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