We performed a comparison between BeyondTrust Remote Support and ConnectWise ScreenConnect based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Offers a secure method of access without having to install agents everywhere."
"Live chat enabled a new support channel into our service desk, integrating with our Service Management toolset. The meet-in-the-middle remote control functionality bypassed a lot of network restrictions that hampered our previous solution, enabling a far wider reach to our end-users."
"I like Remote Support's ability to connect to a system without end-user interaction. A support engineer can log in to the system if a user is stuck and doesn't know where to go. This is helpful when conference room computers get locked down and the user can't access the guest OS."
"We are able to be more effectively connected to computers and servers all over the world."
"Bomgar has allowed our service desk (based in India) and our other support personnel based in the US to seamlessly support our users worldwide."
"The seamless integration of chat, our ITSM management software, and remote viewing/control software makes for a valuable tool."
"Bomgar is used for connecting with our end users and helping them to resolve any issues that they have on their computer."
"Remote sessions are automatically recorded so there is a history of all coding and scripting."
"Offers more security than TeamViewer, Google Remote Desktop, and Zoom. It's a stable, feature-rich solution that's easy to set up and easy to scale."
"You can bring up a command prompt remotely and execute commands without having to disturb the user."
"Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing."
"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."
"The product's two-factor authentication means we are not worried like before about the state of our security."
"It's very low maintenance."
"The flexibility to manage bandwidth and organize connections, and the price, make ConnectWise a really good choice."
"The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"iOS interactive support would be a cool addition. Right now it's a non-interactive view."
"It is pricey. It would be nice if it weren't so expensive because then you could afford more licenses and have more people involved, but I get it. They do have something that's unique compared to some of their competitors out on the market. It is a very robust and safe tool. If the price could come down, that'd be great."
"I would have picked an internal team member who was going to stay on the team for more time. Shortly after we went live, we had a change of staff and lost the main implementer."
"The solution currently is not stable and we gave a road map of our expectations two or three days ago."
"Static notes for hosts: If I could enter notes on a Jump Client and have them appear every time I connect to that Client, it would be a huge benefit."
"Lacks remote support and privileged remote access in the one product."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"They could provide a toolbox for the plan I'm on."
"The solution should add the ability to video chat with the user on the other end."
"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."
"There could be improvement to the remote command line tools."
"There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started."
"Mobile interface."
"I really didn't care for the onboarding process and it is something that should be improved."
"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while ConnectWise ScreenConnect is ranked 9th in Remote Access with 37 reviews. BeyondTrust Remote Support is rated 9.0, while ConnectWise ScreenConnect is rated 8.4. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and Devolutions Remote Desktop Manager, whereas ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and Splashtop Remote Support. See our BeyondTrust Remote Support vs. ConnectWise ScreenConnect report.
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