We performed a comparison between BeyondTrust Remote Support and TeamViewer based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We rarely need support for anything, but when we do, they are on it and always helpful."
"I personally like the ability to share files with other machines."
"The most valuable feature of BeyondTrust Remote Support is the ability to control screens remotely."
"Bomgar has allowed our service desk (based in India) and our other support personnel based in the US to seamlessly support our users worldwide."
"The time savings that we experience from being able to get hands on with a device experiencing trouble, and the time to resolve an issue is substantial."
"Offers a secure method of access without having to install agents everywhere."
"The seamless integration of chat, our ITSM management software, and remote viewing/control software makes for a valuable tool."
"The solution is stable."
"I have found the solution to be user-friendly even for beginners. It is not that sophisticated. There are different types of security features available, such as encryption and random machine ID."
"The implementation process is simple."
"The most valuable feature of TeamViewer is the ability to remote into another device."
"It's a user-friendly product."
"It is fairly feature-rich and stable."
"TeamViewer is a step ahead of solutions like, for example, AnyDesk."
"TeamViewer is fast and easy to manipulate."
"Ease of use was the number-one thing. It's an industry leader for ease of use, specifically on the client-side, which is the absolutely critical thing. If I want to connect to somebody, how easily can I — without seeing their computer — walk them through the steps to install it to a point where I can key in the code and help them resolve their situation?... TeamViewer is just a dead-solid, easy answer."
"The ability to connect mobile devices could be improved. Smartphones and tablets are becoming more prevalent throughout corporate environments. From time to time, we have problems connecting to those devices. You can't stage the application to connect without a user's input. You had to guide them through enabling permissions for the app. Then they need to enter the URL and session key. It would be great if they could streamline that process."
"It needs better Linux support. We have had issues with Ubuntu specifically."
"Although the learning curve is steep, the product is well-documented."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"We sometimes have trouble accessing servers because of credentialing and multifactor authentication issues with PAM."
"It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust."
"I would like to see more integration with iOS devices along with better connectivity and communication with these devices."
"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."
"I have noticed that when I access another person's computer, sometimes the tab is visible, and sometimes it is not, which can be difficult."
"Considering the earlier versions of the product, I think TeamViewer used to slow down the systems."
"The file transfer functionality crashes sometimes."
"It's not the program itself that's an issue, but there is a need for some better documentation on how to use the web portal Management Console. That seems to be a bit lacking in directions, if you aren't paying attention and you don't know what to do. Better documentation would make it a little bit easier to set things up in different groups and share groups between people."
"TeamViewer could improve by adding support for other operating systems, such as Linux and CAKE."
"The product can sometimes crash."
"The performance could always be better."
"It becomes complicated to switch from one monitor to another for different windows."
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while TeamViewer is ranked 1st in Remote Access with 85 reviews. BeyondTrust Remote Support is rated 9.0, while TeamViewer is rated 8.6. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM), LogMeIn Pro and TeamViewer Tensor, whereas TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and Webex. See our BeyondTrust Remote Support vs. TeamViewer report.
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