We performed a comparison between BeyondTrust Remote Support and Delinea Secret Server based on real PeerSpot user reviews.
Find out in this report how the two Privileged Access Management (PAM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Live chat enabled a new support channel into our service desk, integrating with our Service Management toolset. The meet-in-the-middle remote control functionality bypassed a lot of network restrictions that hampered our previous solution, enabling a far wider reach to our end-users."
"The solution is stable."
"I like Remote Support's ability to connect to a system without end-user interaction. A support engineer can log in to the system if a user is stuck and doesn't know where to go. This is helpful when conference room computers get locked down and the user can't access the guest OS."
"Bomgar has allowed our service desk (based in India) and our other support personnel based in the US to seamlessly support our users worldwide."
"This product "just works" (without fail) and is dead-easy for clients to connect with."
"We have not encountered any issues with stability. Updates leave us with less than 30 minutes of downtime."
"This is a very secure product."
"It has allowed us to quickly address the needs and issues of our end users."
"The user interface is quite good. It's very straightforward."
"The secret template, password rotation, and recording sessions are the most valuable."
"The privileged access management module is the most reliable feature."
"The discovery engine is really robust and flexible. It had some session management features that are better compared to some other vendors. Overall the GUI is very good and straightforward to operate compared to other solutions. For example, CyberArk and Hitachi tend to be hard to navigate."
"It works for us."
"The solution is scalable."
"The ability to give some groups access to different kind of databases with the storage of a password is the most valuable feature."
"Technical support is pretty good."
"It lacks voice integration like the other products because they need the compression to support that large amount of concurrent sessions. We've had to sacrifice voice."
"Lacks remote support and privileged remote access in the one product."
"Technical support for this region can be improved."
"The chat needs to improve. We need to enable set hours for chat support which are separate from the remote support assistance."
"iOS interactive support would be a cool addition. Right now it's a non-interactive view."
"The screen annotation tools could be expanded. I would like to see a text/typing annotation tool."
"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."
"It is expensive. Its initial setup was also a little bit involved, but it was nothing that we couldn't eventually handle. Currently, it has the ability to share screens. Somebody having an issue with their phone can share their screen with a technician sitting at a computer. It would be nice to also be able to control phones remotely, but this could be a limitation of a phone's operating system."
"Although the password policy was interesting, the default setting was inadequate."
"The initial setup and deployment can be cumbersome. It's not an easy process."
"I think that the main interface should integrate better with non-standard applications and clients, to connect with other systems."
"In many PAM tools, when users request a password checkout, they need to provide justification. However, in my experience across four organizations, nobody actually reads the justifications. Users can simply type anything and get the password. This becomes a risk and compliance issue. There needs to be continuous improvement in this area, focusing on problem identification and mitigation strategies."
"As I am partial to CyberArk, I rate Thycotic Password Reset Server as a nine out of ten, owing to the minor glitches I mentioned."
"I formerly used only one service: the remote server. For example, I connected to the Active Directory user and the computer's console. But now, I need to do a remote connection to the domain controller. Maybe it only connects to that tool, the Active Directory users, and the computer management console, but not to the domain controller. Another thing Delinea could add is multi-factor authentication."
"This product is excellent in every way except minor details in handling extremely large environments."
"I would like to see improvement with the integration with Azure Active Directory. This would mean that we can have support on multiple platforms such as Windows, Linux, and Mac."
BeyondTrust Remote Support is ranked 11th in Privileged Access Management (PAM) with 32 reviews while Delinea Secret Server is ranked 2nd in Privileged Access Management (PAM) with 47 reviews. BeyondTrust Remote Support is rated 9.0, while Delinea Secret Server is rated 8.2. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of Delinea Secret Server writes "Effective for password rotation policies triggered by audit requirements, it helps maintain compliance standards and seamless integration with third-party tools ". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas Delinea Secret Server is most compared with CyberArk Privileged Access Manager, Azure Key Vault, HashiCorp Vault, IBM Security Secret Server and ManageEngine PAM360. See our BeyondTrust Remote Support vs. Delinea Secret Server report.
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