We performed a comparison between BeyondTrust Remote Support and VNC Connect based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."The integrated chat service with quick elevation to a full control support session has increased our service desk efficiency."
"You can't compete with TeamViewer or any other similar products. It's completely in a class of its own."
"This product has drastically improved the speed and ease at which we provide client support from our Solutions Centre (service desk)."
"It is effective. It is a good way of making sure that you're auditing what's going on. It also makes the end-user feel safe that you're not getting into things that you shouldn't be getting into because they're authorizing different areas for you to see. It is a pretty secure tool. It is important as far as security is concerned. It is very effective in terms of the support personnel being able to get the job done when they need to. It is easy for the end-user or the person we're helping out to understand how to allow somebody in to get the work done."
"The solution is stable."
"The solution has been very stable. We haven't had issues at all. It doesn't crash or freeze. There aren't bugs or glitches either."
"We have the ability to securely assist users remotely with a stable product, which allows for reporting capabilities, SAML authentication, and ServiceNow integration."
"Solution has a good UI."
"The most valuable features are that it is consistently low profile and consistently works without hiccups or headaches."
"I would have picked an internal team member who was going to stay on the team for more time. Shortly after we went live, we had a change of staff and lost the main implementer."
"The chat needs to improve. We need to enable set hours for chat support which are separate from the remote support assistance."
"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."
"The solution currently is not stable and we gave a road map of our expectations two or three days ago."
"It needs better Linux support. We have had issues with Ubuntu specifically."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"Although the learning curve is steep, the product is well-documented."
"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."
"We occasionally have issues with the graphic software of the interface."
Earn 20 points
BeyondTrust Remote Support is ranked 9th in Remote Access with 32 reviews while VNC Connect is ranked 15th in Remote Access. BeyondTrust Remote Support is rated 9.0, while VNC Connect is rated 9.0. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of VNC Connect writes "Reliable and trustworthy remote access software, with responsive technical support ". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas VNC Connect is most compared with OpenText Exceed TurboX, Apache Guacamole, Dameware Remote Support, Parallels Access and LogMeIn Rescue.
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