We performed a comparison between BigPanda and PagerDuty Operations Cloud based on real PeerSpot user reviews.
Find out in this report how the two IT Alerting and Incident Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."A user-friendly solution."
"The event correlation is really good and it is able to reduce the noise. It is a good tool for anomaly detection."
"The main thing that we like about BigPanda is the user interface."
"The program is very stable."
"One of the most valuable features of BigPanda is its user-friendly interface."
"The solution is user-friendly and has good performance and certification."
"The most valuable features of BigPanda are the API integration was good. It enables us to do faster onboarding."
"Easy integration - We've had challenges in the past integrating all of our various monitoring sources and tools into one central system. BigPanda, with the integrations that it already has, as well as offering webhook/REST API, has made it very easy for us to plug everything in."
"The most valuable feature of PagerDuty is its integration with other tools, such as Amazon AWS, to receive notifications or create automatic instances."
"The product easily integrates with other solutions."
"Notification is the most valuable feature."
"The solution's most valuable features are that it adds each alert as a service, has good scheduling capabilities, and includes the ability to write logic based on texts."
"The product has valuable on-call scheduling, escalation, and incident workflow management features."
"Alert deduplication and noise reduction for alerts are the major features that I found useful."
"A cool feature is that it helps us to understand the flow of the alert. If the alert was coming to the current on-call and he didn't catch the call or didn't notice it for any reason, it starts being escalated automatically, according to the escalation schedule, or to other teammates. You can see the flow very easily on your phone or via the website, if you want to do a post-mortem."
"PagerDuty's best features are the dedicated application that allows me to reach my engineers immediately and the ability to directly assign specific tasks to individuals and have them report back."
"BigPanda attempts a little of everything and fails at most."
"The usability needs to improve, because it is a pure code environment."
"Analytics is an area for improvement, being able to break down the actions that are being taken by users of BigPanda, as well as the auto-magical work that is being done by BigPanda."
"The solution could improve by having better integration."
"We had to use a partner for the deployment."
"Lacks sufficient dashboard features."
"Our infrastructure is quite large - tens of thousands of servers, often with 30-plus checks running on each host with one minute intervals. This generates a lot of data often in bursts (when we have a large scale failure). This has caused some delay in the ingestion pipeline."
"The UI for this solution could be improved. It is very hard to find what you are looking for."
"The solution does not code all alerts correctly so sometimes you get false positives or multiple alerts for the same issue."
"The product can be improved by including out-of-the-box integration with other standard tools used in our fields such as Confluence, and Jira."
"The user interface could be more intuitive."
"PagerDuty can improve the integration with Terraform."
"The On-Call Teams feature could be better in terms of levels of conditions related to which team or member should get the responsibility of handling a matter or incident."
"I am not a direct end user of PagerDuty. It's hard to consider its shortcomings in that sense."
"PagerDuty could improve the event orchestration by enhancing features, such as easier condition setup inside the orchestration."
"There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the schedule... It would be better to be able to edit the schedule and place my team members where I want, or at least to have that option in addition to the automatic process."
BigPanda is ranked 10th in IT Alerting and Incident Management with 12 reviews while PagerDuty Operations Cloud is ranked 1st in IT Alerting and Incident Management with 35 reviews. BigPanda is rated 7.2, while PagerDuty Operations Cloud is rated 8.8. The top reviewer of BigPanda writes "Offers comprehensive alert monitoring and a user-friendly interface but requires manual validation to provide accurate alerts". On the other hand, the top reviewer of PagerDuty Operations Cloud writes "Effectively generates alerts for incidents, making it suitable for 24/7 monitoring of infrastructure". BigPanda is most compared with ServiceNow, Moogsoft, ServiceNow IT Operations Management, IBM Tivoli NetCool OMNIbus and Splunk Enterprise Security, whereas PagerDuty Operations Cloud is most compared with Opsgenie, ServiceNow, JIRA Service Management, Splunk On-Call and IBM Tivoli NetCool OMNIbus. See our BigPanda vs. PagerDuty Operations Cloud report.
See our list of best IT Alerting and Incident Management vendors and best AIOps vendors.
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