We performed a comparison between BigPanda and ServiceNow based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in IT Infrastructure Monitoring."The main thing that we like about BigPanda is the user interface."
"The best of a bad lot was the error message deduping."
"Alert aggregation was the primary requirement. BigPanda pulls all this together into a single UI for us, allowing us to see related alerts grouped together into an incident, and enables us to easily create a JIRA ticket and Slack channel to manage an issue."
"BigPanda integrates well with other solutions, such as WatchGuard,"
"A user-friendly solution."
"The most valuable features of BigPanda are the API integration was good. It enables us to do faster onboarding."
"The program is very stable."
"Easy integration - We've had challenges in the past integrating all of our various monitoring sources and tools into one central system. BigPanda, with the integrations that it already has, as well as offering webhook/REST API, has made it very easy for us to plug everything in."
"The workflow makes things extremely efficient and it improves effectiveness."
"I like that it's always up and running."
"The solution's initial setup process is easy."
"Straightforward tool."
"Makes ticket information easy to access."
"I prefer ServiceNow to the competition because of its ease of use, installation and configuration."
"ServiceNow offers a range of ITSM, IT incident management, and PRCPs."
"In the Service Portal, the widget concept - and the way we have developed our widget - is pretty simple. We can leverage a lot on top of it."
"Lacks sufficient dashboard features."
"We had to use a partner for the deployment."
"The UI for this solution could be improved. It is very hard to find what you are looking for."
"The solution could improve by having better integration."
"The observability can be enriched with regards to infrastructure and the application-integrated environment. The dashboard and reports could be improved."
"BigPanda could improve by syncing its threshold settings with Dynatrace to align with users' familiarity."
"The cost of this product is too high compared to New Relic."
"BigPanda can improve the correlations. We didn't see any big value. It is still good at the same event deduplication, event processing, and ticket creation, but I was more looking at event analysis and event correlation. In that area, it is still no big difference between the other solutions on the market. All of them, are in the same immature stage."
"Data access is a bit difficult, where you sometimes wish you had a relational database for some queries. The flexibility of data access in general is a bit on the low end. Of course, there is flexibility in some ways, but when I need a certain combination of data for some report, it can become a challenge."
"Their GUI could be updated."
"It's too complicated and there are too many options."
"There is a need to learn scripting because as in the case of all the ITSM tools, scripting is needed for customization. If you're not very comfortable with scripting, then you may feel that you cannot do everything in ServiceNow without learning scripting."
"The user interface for accessing assistance sometimes disconnects."
"Very expensive."
"The technical support SLA can be improved because sometimes they take a long time to answer our queries."
"It should enhance its offerings by providing the chance to obtain course certifications at an affordable fee."
BigPanda is ranked 43rd in IT Infrastructure Monitoring with 12 reviews while ServiceNow is ranked 1st in IT Service Management (ITSM) with 212 reviews. BigPanda is rated 7.2, while ServiceNow is rated 8.4. The top reviewer of BigPanda writes "Offers comprehensive alert monitoring and a user-friendly interface but requires manual validation to provide accurate alerts". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". BigPanda is most compared with Moogsoft, IBM Tivoli NetCool OMNIbus, ServiceNow IT Operations Management, PagerDuty Operations Cloud and Splunk ITSI (IT Service Intelligence), whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo.
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