We performed a comparison between Bizagi and Lucidchart based on real PeerSpot user reviews.
Find out what your peers are saying about Camunda, Pega, BMC and others in Process Automation."I like the integration part, and I also like how they use the database, such as the data when they implement all the data side, and how you can easily integrate it with their widgets."
"It has an easy to use interface which final users accepted with much more enthusiasm than our ERP (SAP)."
"This solution is easy to use and it is a good tool for process modeling."
"The initial setup is super simple."
"Agility, reverse engineering, customized portal web, help desk and user guides, easy deployment, simple to modify."
"The product enables the users to automate the processes and provides a good user experience."
"I like all of the features. I like that you can simulate the processes and add the time standard."
"The most valuable feature is the simulation."
"It gives information about the roles and responsibilities of any architecture system and the exact system flow, business flow, or process flow. It also gives information about how the development team should take it forward. It shows the gap analysis in the flow charts and makes it easy to define the actor and his roles and responsibilities in the organization."
"The collaboration, hands-down, is the top feature. It is valuable because our company doesn't believe in working in silos... While I may be the one leading the efforts, it's very important that my team gets buy-in on decisions being made when we're designing. It's critical, especially in this virtual environment, when we're not in an office to have a team meeting and able to whiteboard something. Lucidchart is an extremely useful tool for our team."
"The flow chart is most valuable. It is a very user-friendly and simple-to-use product. Quite quickly, I was able to understand how to use it and just get on with my process flow."
"We are using Lucidchart a lot for documenting things, such as processes, systems, new teams, etc. Its ability to document processes is great. Some of the major pluses are the sheer number of templates and the flexibility in the types of things that you can document. This is a benefit because we are able to structure it in whatever format we want. So, we can take a template that maybe was designed for something different and not have to create it from scratch. We just modify it for our purposes."
"The best part of Lucidchart is its comfortableness when sharing it with my teammates. Lucidchart provides me a folder for my ERD. I can make a dozen lists of my chart, then share them with my teammates easily through the diagrams of Lucidchart. This is their main comfortableness, which is the reason why I choose Lucidchart rather than some other chart program."
"I really like the drag and drop feature because it makes the work easier. It is very easy to use. All the pieces are very good. All the icons and all the fields are available in the left panel. So, I just click, drag, and then edit a piece. When I showed it to my managing director, he was very inspired, and he also got a premium account for himself."
"I like how all the contacts in my chart are linked to LinkedIn. That's what makes it really easy for outreach and for making sure we have all the contacts right there in front of us when we need to."
"There is no alternative to Lucidchart if you want to describe a five-step process with bullet points. I believe every person who ever worked with PowerPoint on any type of documentation and then thought about which tool would actually help to describe what they're trying to do but without the words, would come up with Lucidchart."
"I don't know if it's a problem with my operating system or a Bizagi problem, but many times I see that when I try to connect different activities, they show up as not connected."
"The gateway through which it connects with other vendors, specifically RPA vendors, is one aspect that could be improved."
"Framework approach, which extends to reusability in tools, like Pega, for deployment management could be improved."
"The solution needs to make it easier to use RPA products on it. They may need an RPA specific interface. It would be better than having to make an RPA tool to use for viewing. Most of our work is about making RPA tools with the Bizagi, not using Bizagi itself."
"When you start working with information modeling, et cetera, here is no really good solution for the data modeling and information modeling."
"I would like to see simulation as a free feature again. In version 3.3 it was free, but in 4.0 it isn't."
"One thing that I don't like very much is related to integration: we have to develop some connectors... I would need a connector that connects to a REST service and that uses client ID in secret... They provide the means to develop a connector and use it, but they should implement this because REST services are among the most used protocols for web services."
"The tool is expensive and it should improve its pricing."
"They should continue to bring in more shapes. For example, I saw something cool the other day that was a timeline and in between each step, there was a circle. I thought that that was very clean and that's something that I could see myself using. Lucidchart could come up with more visualizations. I'm not a designer so I would like to have more visuals. That would make my job easier because it would make my job much more professional looking but without having to be a designer myself."
"I would like to have more text boxes to write more comments so I can write a small note below a picture. I would like some flexibility."
"The flowcharting feature would be improved if it had some kind of prediction capability that helped to create the diagrams, such as the ability to automatically join components with my database."
"There is a premium for the use of certain elements in Lucidchart... It becomes very annoying, especially if you are a first-time user of Lucidchart and you don't have a premium plan. It feels a little too restrictive, in terms of using very basic shapes and icons. It asks you to sign-up for the premium account, which I think shouldn't be the case."
"In terms of improvement, there can be more templates. There are good templates but there could still be more."
"I would like to have access to more colorful and more vibrant icons."
"It would be nice to be able to import not just contacts from Salesforce but also leads. In the beginning, when I was still learning the ropes and my way around it, I couldn't find such an option. There might be an option, but I just don't know about it."
"One downside is that you can only modify things online, but when you download work, you download it as an image. It would be useful to have an option to modify it locally."
Bizagi is ranked 7th in Process Automation with 78 reviews while Lucidchart is ranked 2nd in Mind Mapping Software with 54 reviews. Bizagi is rated 8.4, while Lucidchart is rated 8.6. The top reviewer of Bizagi writes "A flexible, customizable solution that reduced time to market, but the UI and customer support could be better". On the other hand, the top reviewer of Lucidchart writes "Good brainstorming features, facilitates collaboration, and keeps us focused on our work". Bizagi is most compared with Camunda, Visio, Bonita, ARIS BPA and ADONIS, whereas Lucidchart is most compared with Lucidspark, Figma, Sparx Systems Enterprise Architect, Visio and Camunda.
We monitor all Process Automation reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
