We performed a comparison between BMC Remedy and BMC Track-It! based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It includes features for automation, such as smart reporting capabilities."
"The product has excellent support for remote and hybrid environments."
"The most valuable feature of the solution includes all of its components since they act as the authentication system of the product."
"We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily."
"The asset discovery feature in BMC is notably better compared to ServiceNow."
"BMC Remedy Asset Management is pretty easy for quite a lot of functions."
"The most valuable BMC Remedy Asset Management are the dashboards and reports for the CIO."
"The incident management console is available out of the box."
"Track-It! has many features that help make us more efficient and cost effective as a department."
"Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution."
"The initial setup is pretty easy."
"As a department, we have been able to identify problems and resolve them faster because of the centralized database."
"The customization of the product and reporting capabilities have allowed us to provide upper management the graphs (data) they request that helps validate specific needs that we (IT) have."
"We use it to create and manage our work orders."
"Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends."
"Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders."
"Continuous improvement is recommended."
"The UI is quite outdated."
"I would like to have more customized reporting because the management team loves customized reports with graphs."
"There are issues from a product functionality perspective."
"There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."
"The upgrade process could be better. It would be a good improvement."
"BMC Remedy's change management module needs enhancement."
"BMC Remedy Asset Management could improve by adding intuitive dashboards."
"The area where we would like to see improvement is in the asset management module."
"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."
"The solution is cumbersome to use."
"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."
"Their self-service is not user friendly."
"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."
BMC Remedy is ranked 5th in IT Asset Management with 23 reviews while BMC Track-It! is ranked 18th in IT Asset Management with 5 reviews. BMC Remedy is rated 8.0, while BMC Track-It! is rated 7.4. The top reviewer of BMC Remedy writes "Offers automation, orchestration, service level management but lacks AI-based rules ". On the other hand, the top reviewer of BMC Track-It! writes "Provides good stability, but it could be intuitive and easier to use". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager and Qualys VMDR, whereas BMC Track-It! is most compared with ServiceNow. See our BMC Remedy vs. BMC Track-It! report.
See our list of best IT Asset Management vendors and best License Management vendors.
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