We performed a comparison between BMC Helix Discovery and BMC Remedy based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is agentless, which means you don't have to install anything on all the different pieces of hardware that you are looking to discover."
"Start anywhere application modelling brings a fantastic opportunity for users to see what is where."
"Accuracy and clarity are vastly improved for the service lines."
"I like the artificial intelligence and machine learning that it uses in the solution. Because once the solution discovers all the assets, all the infrastructure, and all the dependencies between services, it learns how it works. So, it learns to predict when a problem is going to happen. It becomes predictive in an autonomous way."
"A valuable feature concerns the ability to integrate with different solutions."
"The initial setup was quite easy."
"The solution is very stable and powerful."
"It is a scalable solution."
"The incident management console is available out of the box."
"We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily."
"This product is good because it allows us to receive proper responses to business emails anywhere and anytime. It helps in effective communication with employees. The solution is stable. The product is scalable. The initial setup is straightforward. I recommend BMC Remedy, especially for its automation capabilities."
"BMC Remedy Asset Management is pretty easy for quite a lot of functions."
"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."
"It has some good features for tracking. They also have a cloud and a mobile access feature."
"It had automation, orchestration, service level management, and event management. You could also integrate it for auto-remediation."
"It's a scalable product."
"There are certain limitations in the mapping feature of the solution."
"Management of its own application infrastructure and integrations with other BMC tools."
"The support from BMC Helix Discovery can improve, it takes a long time before we receive any feedback. It can take days to months sometimes."
"The improvement which we require is to delete the Internet service. Till some of the features are coming, like, internally side. If you are taking one server to model, there are a lot of usages like three structures per diagram is coming, and we have to do the man lot of manual work. Instead of that, whatever our requirement, we should be able to provide the servers and get the structure. So this is what we want to implement with such data."
"A review of end of life data would be nice."
"The solution should have different portals and logins for each customer so only that customer's assets show."
"The product is not fully automated."
"An area that can be improved is the IoT."
"If a user isn't using an out-of-the-box configuration, it can get a bit complex."
"The product's scalability is one area with certain shortcomings that need to be considered for improvement."
"The tool is very old."
"I would like to have more customized reporting because the management team loves customized reports with graphs."
"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."
"There are issues from a product functionality perspective."
"The upgrade process could be better. It would be a good improvement."
"There is room for improvement in terms of support."
BMC Helix Discovery is ranked 2nd in IT Asset Management with 20 reviews while BMC Remedy is ranked 5th in IT Asset Management with 23 reviews. BMC Helix Discovery is rated 8.6, while BMC Remedy is rated 8.0. The top reviewer of BMC Helix Discovery writes "Definitely useful but the old technology makes customizations very difficult". On the other hand, the top reviewer of BMC Remedy writes "Offers automation, orchestration, service level management but lacks AI-based rules ". BMC Helix Discovery is most compared with ServiceNow, Device42, ServiceNow Discovery, Qualys VMDR and ManageEngine IT Asset Management, whereas BMC Remedy is most compared with ServiceNow, Snow License Manager, Qualys VMDR, ManageEngine IT Asset Management and BMC Track-It!. See our BMC Helix Discovery vs. BMC Remedy report.
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