We performed a comparison between BMC Remedy and VMware Service Manager based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It includes features for automation, such as smart reporting capabilities."
"The asset discovery feature in BMC is notably better compared to ServiceNow."
"There are a lot of features a customer can use. It’s an existing concept of asset management. One feature is the ability to create tickets for various computer systems, VPN defenses, sites, regions, or customers."
"The service management features are beneficial – very good."
"It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."
"The incident management console is available out of the box."
"The solution helps us manage, escalate, and solve incidents."
"It has some good features for tracking. They also have a cloud and a mobile access feature."
"It provides us with improved maintenance cycles."
"We have installed a physical server for failover. We need to configure cluster on everything. But with VMware, we do not need to cluster. We get automatically seven physical nodes failover. If one fails we have no issues."
"All of the features are very suitable for us. It is also a stable solution."
"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."
"There is room for improvement in terms of support."
"The desktop technicians face some challenges with the solution."
"Continuous improvement is recommended."
"BMC works through intermediaries or vendors for support, so you don't always interact with BMC directly. The quality can vary depending on the specific vendor."
"Could be more user friendly for admins to manage."
"The initial setup of BMC Remedy Asset Management was complex."
"The upgrade process could be better. It would be a good improvement."
"It needs to improve user roles and access rights."
"Its automation feature needs improvement. They can include the vRealize Automation feature in this solution."
"Not a ten because the price is high."
Earn 20 points
BMC Remedy is ranked 5th in IT Asset Management with 23 reviews while VMware Service Manager is ranked 23rd in IT Asset Management. BMC Remedy is rated 8.0, while VMware Service Manager is rated 7.2. The top reviewer of BMC Remedy writes "Offers automation, orchestration, service level management but lacks AI-based rules ". On the other hand, the top reviewer of VMware Service Manager writes "It needs to improve user roles and access rights. It provides us with improved maintenance cycles". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager, Qualys VMDR and ManageEngine IT Asset Management, whereas VMware Service Manager is most compared with . See our BMC Remedy vs. VMware Service Manager report.
See our list of best IT Asset Management vendors and best License Management vendors.
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