We performed a comparison between BMC TrueSight Operations Management and OpenText SiteScope based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is very helpful to be able to apply rule-based routing to alerts."
"It is a very stable product."
"The fact that they have a very integrated relationship with Sentry Software, the Knowledge Module, is valuable... The richest feature for us is the number of Knowledge Modules that we can load into the product to add breadth of service to the customer. It enables us to move up the operational stack from hardware, to operating system, to application, and to cloud... That enables us to provide one pane of glass over all those layers - hardware, OS, app, and cloud."
"The ability of this platform to monitor the very diverse assets that we maintain around the world is its most valuable feature... We support a vast array of manufacturers' equipment, like HP, IBM, Cisco, Dell, EMC, Hitachi... We can do it all with [this] one [solution]."
"We're using native monitoring capabilities for all our server hardware, for visibility for applications, for URLs, for webpage response and accuracy, and for monitoring network throughput in a lot of particular instances. We're using lightweight protocols for pinging, for DNS, for LDAP."
"I like the event management part."
"Intelligent solution with a proactive monitoring feature and consolidated dashboard that's stable and easy to scale."
"It has provided us with a single location to host all events to be viewed/monitored by our NOC. This has greatly helped them to streamline their processes."
"Being able to create your monitors for monitoring your internal URLs and databases and other things like that is valuable."
"Simplest tool for monitoring servers, web content, databases and other hardware. Its dashboard is really good."
"The stability of the Micro Focus Voltage SiteScope is good."
"The tool has capabilities other than managing web-based applications, like URL Monitor and EPI Script. It is also easy to use the tool."
"SiteScope has built-in flat file DB, hence it removes the dependency of an external DB for higher stability."
"Our experiences with Micro Focus SiteScope have been mostly positive as we can easily work with multiple monitors and different types of monitors pretty quickly. There are a lot of out-of-the-box solutions for us through Micro Focus SiteScope, so we don't have to do that much custom coding for the vast majority of requests that we get for monitoring. There are some limitations that we've run into and some problems every once in a while, but they've been relatively minor."
"The most valuable feature of OpenText SiteScope is that it is easy to manage and user-friendly."
"The URL monitoring is excellent."
"I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly."
"I definitely would like to see more improvement in the self-diagnostics. I need to know when anything is not working or collecting, long before our customer finds it."
"The solution's support service could be better."
"BMC's online documentation is often incorrect or incomplete."
"I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier."
"There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer."
"This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time."
"In our company, we faced some issues with the solution’s application endpoint, IP, and the physical location of the transactions."
"Full application functionality available via the API. There are some functions you can perform managing monitors, that are only available through the UI."
"They need to offer better technical support, which, right now, is not helpful or responsive."
"It may lack some features other products in the category have like more detailed transaction tracking."
"We have four or five data centers around North America where we have it deployed into a single or a two-server primary backup type of deployment. All those are made available under a single GUI provided by Micro Focus that allows you to put them all together. A room for improvement would be an appliance or a server that would manage all of our other servers so that I don't have to remember to log on to all different servers and data centers. I could manage them from a single location."
"Micro Focus Voltage SiteScope could improve by adding more features, such as cloud, APM, and DevOps monitoring."
"They have not kept up with browser security requirements or advances in GUIs, they switched to a corruptible database architecture instead of text config files."
"Sometimes in a huge environment, I think the documentation does not provide the required calculations so you can't know what the required set up should be. You need to test."
"It should improve its integrations with various tools, especially service management tools."
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BMC TrueSight Operations Management is ranked 17th in Application Performance Monitoring (APM) and Observability with 50 reviews while OpenText SiteScope is ranked 28th in Application Performance Monitoring (APM) and Observability with 24 reviews. BMC TrueSight Operations Management is rated 8.2, while OpenText SiteScope is rated 7.6. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of OpenText SiteScope writes "Doesn't require much custom coding and can run on different platforms, but the types of scripting files you can execute on it are limited". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and New Relic, whereas OpenText SiteScope is most compared with SCOM, Dynatrace, AppDynamics, Prometheus and Azure Monitor. See our BMC TrueSight Operations Management vs. OpenText SiteScope report.
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