We performed a comparison between BMC TrueSight Operations Management and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Event Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can verify uptimes as another source of keeping devices in compliance."
"I like everything about this tool. I recommend this solution to anyone looking for a standalone solution with high availability meaning that can be used depending on the customers requirements."
"TSOM's ability to consolidate alerts into a single location and provide filtering of alerts is great."
"The solution's event management capabilities are fantastic. We do a best of breed. If, on the network side, they use a different tool, we pull all that data in so that we have a single console. It's kind of like the monitor of monitors. We're able to aggregate all the different types of data sets, whether it's log data, app data, OS data, infrastructure data, or network data. We're able to aggregate all those events and then correlate and be able to say we're having an event."
"Using the TrueSight platform we can monitor server performance and notify the customers using the integrated ticketing for events. We can let them know if there are any issues with a server, or application, or database."
"It is a scalable solution."
"Valuable features include wide support for monitoring, strong event management, service management capability, baselining (analytics) and easy to integrate other tools with it."
"The ability to pull hosts together to show what processes are running, so it can be used for change management."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."
"I like the tool's discovery feature."
"Their Event Management is very good."
"It is flexible. You can tune it, more or less, as you want."
"The scalability of ServiceNow is good."
"The graphs are extremely limited. We don't have a lot of dashboard options. To make reports and dashboards more useful, we usually need to integrate some dashboard solutions."
"BMC TrueSight Operations Management could improve the reporting."
"In our company, we faced some issues with the solution’s application endpoint, IP, and the physical location of the transactions."
"Application performance management (APM) is an area with certain shortcomings in the solution that needs improvement. I"
"The solution could improve its price."
"There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer."
"The pricing could be better."
"Cost is an issue with BMC TrueSight Operations Management."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
"The solution’s licensing cost could be improved."
"The initial setup phase was hard and could be made easier."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
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BMC TrueSight Operations Management is ranked 1st in Event Monitoring with 50 reviews while ServiceNow IT Operations Management is ranked 2nd in Event Monitoring with 35 reviews. BMC TrueSight Operations Management is rated 8.2, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, Zabbix, New Relic and Splunk ITSI (IT Service Intelligence), whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and Dynatrace. See our BMC TrueSight Operations Management vs. ServiceNow IT Operations Management report.
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