We performed a comparison between Catchpoint and New Relic based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can manage the entire system across the network and troubleshoot the pain points."
"The drill-down feature of this product was very good. It allowed us to identify the exact page or area of the site that was causing our customers an issue."
"Catchpoint is very flexible and also provides logs for troubleshooting purposes. It helps us fix issues within the SLAs signed with the end users. The tool is easy to learn."
"Catchpoint's customer service and support are valuable."
"The solution offers three different ways of slicing data to look for abnormalities."
"We really need the API monitoring, as well as client side session monitoring, the global synthetic monitoring, to track the availability of the systems from the customer side."
"Catchpoint provides a great amount of information."
"The most valuable features of Catchpoint are basically the transaction monitors on the API and UI."
"The best feature in Catchpoint is the alert or the notification my company gets frequently, in particular, every five minutes. It's the notification you get whenever a respective market has an issue. There's also a dashboard in Catchpoint that shows the markets you support, so all the markets will be highlighted graphically in the dashboard whenever there's downtime that could affect you. If there's no issue for a specific market, it will be in green, so in this way, anybody would be able to understand which market has issues and which market has no issues through Catchpoint. The tool is very useful for monitoring activities."
"It has the ability to monitor random URLs not tied to the one pinger per application (though it costs extra)."
"The tool's most valuable features were APM and core reliability. We get alerts whenever an anomaly is detected. The solution is very friendly."
"The pricing is pretty good."
"The most valuable features of New Relic are the reports and ease of use."
"New Relic has helped us in terms of the optimizing our print and loading times."
"The feature I found most valuable is being able to design my queries. It's easy to design a query."
"It is stable and scalable."
"Server uptime is its most valuable feature."
"The Wi-Fi side needs improvement."
"A room for improvement in Catchpoint is that it lacks an automated page updating feature. My company receives all the alerts and notifications it needs, but the page doesn't update automatically. You need to manually refresh the page, so every five minutes you need to refresh it to see the most updated information. If there's an automated page refresh feature, that would help my company. It's a feature that Grafana has. The page auto-refreshes in Grafana, so you don't have to manually refresh the page. If that feature is implemented in Catchpoint, it'll be useful for the users. Another area for improvement in the tool is you have to do a manual task, for example, when you have a notification for a market, you get a zip code that the user could have entered, but if the zip code is incorrect, you have to manually go into Catchpoint and update that parameter, so that manual step is another area in the tool that needs improvement."
"We would like the script creation feature of this solution to be improved, as it currently requires a complicated manual process to update the scripts."
"It would be great if Catchpoint could incorporate its alerting system instead of relying on separate tools like ServiceNow."
"The old user version was better, it was more user-friendly."
"Catchpoint can be improved by focusing solely on network monitoring."
"if we need to do performance analysis, we have to click too many times. For example, if there is an issue that is caught by Catchpoint, we need to understand what the error is and at which step it failed, or which transaction that is impacted. To drill down, we have to click too many things to get the answer."
"Trending needs improvement. Currently, out-of-the-box, they provide only seven days availability. So, we have to do queries and we have to go into a separate analysis module, we have to run lot of queries to long-term trends."
"A large selection of nodes are available but it is a challenge to test reliably in China and the Middle East."
"There are certain features that are not supported in New Relic, such as CATSEARCH, which allows you to do a full-text search."
"I would like the ability to set up certain dummy accounts and do the actual things that the customer is doing, without impacting the production environment."
"There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it."
"They could improve the education process and how people understand that these tools are very technical. Right now, if someone was to pick it up from day one, it is a very steep learning curve."
"Compared to their competitors, they are missing some features at the moment."
"There were some settings we had issues with."
"I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow."
"It is a serious tool and requires a lot of time invested in order to understand how it works."
Catchpoint is ranked 20th in Application Performance Monitoring (APM) and Observability with 12 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 152 reviews. Catchpoint is rated 8.2, while New Relic is rated 8.6. The top reviewer of Catchpoint writes "The UI is well designed, so it's easy to get the visibility you want". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". Catchpoint is most compared with Dynatrace, ThousandEyes, Datadog, Splunk Enterprise Security and Akamai mPulse, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus. See our Catchpoint vs. New Relic report.
See our list of best Application Performance Monitoring (APM) and Observability vendors and best Network Monitoring Software vendors.
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