We performed a comparison between ConnectWise Automate and Nexthink based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."Remote access and detailed monitoring help us support our equipment."
"It's definitely improved the help-desk servicing, et cetera."
"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"A good automated scripts feature."
"This product saves us a lot of time and increases our efficiency."
"The initial setup is easy and the deployment is quick."
"It is very scalable."
"The database is great. It's a nicely ordered database."
"Nexthink allows our customers to have visibility into their whole environment and security. And it lets you install the agent as a package for selected users instead of every user. This helps cut down on the delay involved in a bulk installation."
"The initial setup is very simple."
"The solution is stable."
"Performance-wise, Nexthink is very good, and with each version, it is improved."
"Although limited to 100,000,000 events per engine, it is suffice to do investigations for more than 30 days."
"In the past two years, the biggest benefit is that we have been able to identify 57,000-plus defects. These are possible tickets that we are preventing by using Nexthink."
"This is a proactive management tool and we make use of the metrics, dashboard creation and complete remote actions on end user machines."
"The search engine functionality that Nexthink has on the finder is terrific."
"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."
"The fixed client for Automate is slow. The web client is not very intuitive."
"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."
"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."
"The menu doesn't always load properly."
"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."
"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."
"We have provided them feedback on a few changes we would like to see with how alerting can work. Rather than have somebody looking at the network, if network utilization goes above a certain point, it would be helpful if the solution issued an alert to the right people."
"The next release could use some improvement in the tools that are provided."
"We've had some issues integrating Nexthink with the cloud, so there are some delays in bandwidth, causing it to slow down a little. If they added better integration with the public cloud, I would be more likely to recommend it to customers."
"The solution could use better automation and less coding. Since I am part of the administrative background, I'm not completely into the development side. I'm not well versed in coding."
"It lacks support for IoT and most network equipment."
"The solution could provide more training. There should be proper documentation on the solution because even for small issues we have needed to reach out to the support team. The person who is doing all the administration work should have the proper information, but the problem is the documentation is lacking. There is no proper training or documentation available. Nexthink is holding all the information. We want to learn, but you can not without the information."
"They can improve the Nexthink action module."
"There are many limitations. If I'm using a Windows 10 system and Windows has certain restrictions, Nexthink won't be able to penetrate into the Windows OS due to those restrictions."
ConnectWise Automate is ranked 6th in Remote Monitoring and Management (RMM) with 15 reviews while Nexthink is ranked 1st in Digital Experience Monitoring (DEM) with 21 reviews. ConnectWise Automate is rated 7.4, while Nexthink is rated 8.6. The top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". On the other hand, the top reviewer of Nexthink writes " A monitoring tool that helps save the time of its users with its features while offering a reasonable amount of stability and scalability". ConnectWise Automate is most compared with ConnectWise RMM, Kaseya VSA, NinjaOne, Microsoft Configuration Manager and LogMeIn Central, whereas Nexthink is most compared with SysTrack, ControlUp, Alluvio Aternity , Liquidware Stratusphere UX and Netskope Digital Experience Management.
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