We performed a comparison between ConnectWise ScreenConnect and ISL Online based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN."
"It's very easy to use. Provides connections that are always on. It was nice to be able to see a list of end-points and see whether or not they were connected so I could troubleshoot any network issues I had."
"I've noted an ROI while using the solution."
"Remote connect via webpage. I use it to support employees when I am not in the office or when they are at a remote location."
"Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%."
"Offers more security than TeamViewer, Google Remote Desktop, and Zoom. It's a stable, feature-rich solution that's easy to set up and easy to scale."
"Setup was very straightforward. All I had to do was write a GPO on my domain controller and it automatically installed the agent that I downloaded from the software. I literally had to do nothing."
"The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance."
"I personally really appreciate the file transfer feature as it is really easy to use."
"The most valuable feature is safety."
"The solution has a lot of features. It does what it is made to do and that's all we can ask for, really."
"We like drawing utilities inside ISL. That helps us mark specific regions on the screen, so that end users know what to focus on."
"The code can be delivered in multiple ways, including an email with a link for an unattended connection."
"We can also monitor our systems at any time from practically anywhere."
"It's much easier to connect with other services, and it's working great. We haven't had any problems."
"ISL Online is easy to use. It provides a single platform on which we can do everything, and it's very low maintenance. After installation, you don't need an IT manager or staff to watch over it. It's secure. It's most important for us."
"They could provide a toolbox for the plan I'm on."
"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."
"For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine."
"The solution should add the ability to video chat with the user on the other end."
"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."
"I would like ConnectWise Control to be more transparent on the real costs to renew their license."
"If it had Chrome capability, that would be great; being able to use it on a Chrome device. Right now, I can't use it on my Chrome device."
"I really didn't care for the onboarding process and it is something that should be improved."
"They need to better advertise the features."
"There have been times during updates when something wouldn't work quite right, however, they are quick with updates and quick with fixes."
"We miss the possibility to communicate via head-set in ISL. At the moment, we combine ISL for visual communication with Skype for verbal communication."
"If there is an update or new feature on ISL Online, I don't know about it. I would be happy to receive a newsletter or notification of new features or updates."
"They should improve the integrations with other incident management software to be able to send the link directly from these platforms."
"I would like to be able to access and manage all brands of smartphones."
"There could be a section in the menu describing the new features and changes."
"It would be helpful if they had iSupport for supporting Apple phones."
ConnectWise ScreenConnect is ranked 8th in Remote Access with 37 reviews while ISL Online is ranked 16th in Remote Access with 9 reviews. ConnectWise ScreenConnect is rated 8.4, while ISL Online is rated 9.8. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of ISL Online writes "Easy to deploy, stable, scalable and safe". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer and LogMeIn Pro, whereas ISL Online is most compared with TeamViewer and Splashtop Remote Support. See our ConnectWise ScreenConnect vs. ISL Online report.
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