We compared Huntress and CrowdStrike Falcon Complete based on our users reviews.
Our conclusion is that Huntress and CrowdStrike Falcon Complete have distinct strengths and weaknesses. Huntress is highly regarded for its expertise in identifying threats and its constant monitoring capabilities, supported by advanced AI. However, it falls short in terms of detailed reporting and compatibility with other antivirus solutions. On the other hand, CrowdStrike Falcon Complete provides a lightweight agent, vulnerability assessment, and robust threat intelligence. It also offers a comprehensive response to threats and user-friendly dashboards. Nevertheless, it lacks features such as application control and user risk scoring, and some users find the pricing to be high.
In summary, Huntress excels in proactive defense and threat hunting, while CrowdStrike Falcon Complete offers a comprehensive response to threats and strong threat intelligence.
We primarily focused on the topics below:
Ease of Deployment and Service and Support: The setup process for Huntress is simple and uncomplicated, with fast installation and minimal resource demands. Similarly, CrowdStrike Falcon Complete also offers a straightforward setup, although it may be more challenging for extensive networks lacking an automated ruling platform. Deployment times for CrowdStrike can vary from one day to one month, whereas Huntress only necessitates one person for deployment. Huntress' customer service is highly regarded for its quick and effective help, earning a flawless rating. On the other hand, CrowdStrike Falcon Complete's customer service receives varied feedback. Some customers appreciate its excellent support, while others express dissatisfaction with its slow response time and areas that require enhancement.
The summary above is based on 43 interviews we conducted with Huntress and CrowdStrike Falcon Complete users. To access the interviews' full transcripts, download our report.
"The best part about Binary Defense MDR is that it runs on everything, and they keep an eye on things 24/7."
"The case interface is Binary Defense MDR's most valuable feature."
"The most valuable feature is reviewing tickets and the notes added by technicians."
"The most valuable features are the SIEM and the ticketing function; the latter is very smooth and easy to read and understand. We don't have any issues looking at the ticketing information when we're trying to identify what's going on."
"With Binary Defense, we don't just get an alert, but also a detailed rundown of why they're alerting us on it. They tell us what was executed, or the username, script, or IP. That way, we're not wasting time investigating."
"The speed at which their services are reactive is valuable. Nowadays, when a threat hits an endpoint, you've got minutes, not hours or days. Their average response time is about four minutes on an alert. For anything that needs to be sent to us, it's about fourteen minutes, which is pretty good. They're the third SOC that I've used in fifteen years. By far, they are the quickest ones to act. When you're looking at prevention, that's a key factor."
"One of the main benefits of Binary Defense MDR is the ability to easily meet with their support team to discuss any issues we encounter."
"The customization has been the most valuable aspect and was really the reason we ended up selecting Binary Defense. They worked with us to provide exactly the level of support, features, response, and collaboration we needed."
"It has good security features."
"The most valuable feature of CrowdStrike Falcon Complete is the lightweight design, easily manageable portal, and minimal IT maintenance required."
"CrowdStrike Falcon Complete has stable security."
"It's not a signature-based solution, which is ideal for us."
"If there is something wrong or not normal in the endpoint CrowdStrike Falcon Complete is very responsive."
"The endpoint detection and response is very valuable."
"The threat intelligence of CrowdStrike Falcon is the most valuable feature."
"The prevention capabilities hold the utmost value."
"While threat hunting is undoubtedly the most valuable feature, the combination of IP scanning, foothold identification, and canary monitoring has also proven to be incredibly beneficial."
"It is very easy to use. It is a great solution. They are one of the better vendors that I have ever worked with since I have been in the industry."
"I have found it valuable that this solution is always there and always armed."
"The EDR product is simple to install. It is low maintenance. All the alerts go to Huntress first, and their analyst team reviews them and sends actionable things our way."
"Huntress helps by highlighting potential issues, allowing us to take proactive measures."
"It catches things that no one else catches. We occasionally have things slip through antivirus and other things, but Huntress catches them. It is awesome as an additional layer of defense on top of other things."
"It is incredibly efficient for our engineering team because Huntress provides all the information needed to fix issues, not just flag them."
"The most valuable aspect of Huntress is its 24/7 SOC service."
"The current reporting system could benefit from improvement."
"I would like to get more reports from Binary Defense about what they're blocking."
"The most significant area for improvement is in support for non-English speakers; we're a global organization, so many of our users are not English speakers, which can make interacting with them a challenge. There's no Chinese language support, so we must rely on what we can do with the internet. We don't expect Binary Defense to build a language staff, but details can get lost in translation when we assume the whole world speaks English."
"Binary Defense MDR could be even better with additional features, like automatic scans and file quarantine."
"We found a couple of bugs in the user interface."
"I would like to see more frequent check-ins with our security status."
"The only area I see for improvement with Binary Defense is their service portal. It could benefit from some enhancements."
"It's sometimes difficult to know when to engage Binary Defense or TrustedSec, their sister company. TrustedSec is more focused on offensive security, as opposed to the defensive security that the MDR solution provides. It would be awesome if there were a better bridge between that relationship for when we need to get more proactive services or when we need to do a penetration test."
"The documentation that they had for the use of their API's was not very helpful."
"We have a problem with the CrowdStrike Falcon Complete agent. It was closing the communication with the network or other computers."
"The training provided could be better. There is a need to have more training to allow us to fine-tune our settings. Not that training is not comprehensive; they do provide training in hotels where we can go and see videos and other helpful information. However, they should be providing hands-on experience to the system administrators because this would be more useful. The training is normally for corporations and should be available for personal users as well."
"The licensing is a bit complex."
"Some dashboards can be very complex, but once you get to know them, it is very logical."
"When you enable a particular feature, it takes a long time, from 15 to 30 minutes, to implement in enterprise environments. This can be improved."
"The improvements needed for CrowdStrike Falcon Complete are in the way the agent updates. The overall management of endpoints needs to be better."
"I want better integration with other security solutions; integrating with third-party apps wasn't as seamless as I expected."
"I am anxiously watching to see how they evolve their MDR for Office 365. If anything, I would like more automated remediation capabilities in their MDR for Office 365."
"We need an API to automatically retrieve metrics and data about backend activity so we can generate client reports."
"One area for improvement in Huntress would be to allow for PSA integration from a specific IP address or hostname for better security measures."
"I'd like Huntress to implement a component that can analyze network traffic for specific sites."
"The solution's UI is an area with certain shortcomings that need improvement."
"In the next release, I'd like to see more intuitive dashboards."
"Huntress' Process Insights feature could benefit from more robust search and filtering capabilities."
"I would like the API to be a little better. They are getting there."
CrowdStrike Falcon Complete is ranked 1st in Managed Detection and Response (MDR) with 75 reviews while Huntress is ranked 3rd in Managed Detection and Response (MDR) with 12 reviews. CrowdStrike Falcon Complete is rated 8.6, while Huntress is rated 9.4. The top reviewer of CrowdStrike Falcon Complete writes "Great next-generation antivirus with breach warranty and good intrusion protection". On the other hand, the top reviewer of Huntress writes "Is the easiest tool we've ever deployed, is cost-effective, and significantly improved our security posture". CrowdStrike Falcon Complete is most compared with Arctic Wolf Managed Detection and Response, Blackpoint Cyber MDR, Secureworks Taegis ManagedXDR, Sophos MDR and SentinelOne Vigilance, whereas Huntress is most compared with SentinelOne Vigilance, Blackpoint Cyber MDR, Arctic Wolf Managed Detection and Response, Bitdefender MDR and Datto Endpoint Detection and Response (EDR). See our CrowdStrike Falcon Complete vs. Huntress report.
See our list of best Managed Detection and Response (MDR) vendors.
We monitor all Managed Detection and Response (MDR) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.