Device42 vs Quest KACE Asset Management Appliance comparison

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Device42 Logo
2,040 views|1,163 comparisons
100% willing to recommend
Quest Software Logo
364 views|281 comparisons
66% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Device42 and Quest KACE Asset Management Appliance based on real PeerSpot user reviews.

Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Device42 vs. Quest KACE Asset Management Appliance Report (Updated: May 2024).
772,679 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The solution is agentless.""The most valuable part is the ease of use. There's no training involved. It's pretty simple and straightforward.""The asset inventory is great because previously we had devices all over the place. We have been able to do multiscans to find devices that we didn't know about, which was great.""The REST API abilities enables us to run scripts that pull information from our servers about software, storage, etc. Anything we need is pushed through REST API to the Device42 server and reflected in the report it generates.""The topology layout is the most valuable feature.""The continuous asset discovery is good because it means not having to manually input all the small data, such as IP addresses, leases, etc. It helps and saves us a lot of time.""The import/export for bulk operations is a valuable and good feature.""The pricing is reasonable."

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"We use the solution for IT service desk management and asset management.""We utilize the package management feature the most. We also use it for getting the inventory. Companies like us don't have an inventory or asset management system per se. A lot of companies, for instance, use SCCM as their asset management tool. We are using Quest KACE Asset Management Appliance for asset management, which is a good feature. The feature that I really like is to be able to upgrade to the Windows management systems or Windows version. It is very seamless, and I have found it fairly good.""The platform offers efficient stability.""We have a support team here in India that has been helpful. We have not reached out to the global support for Quest KACE Asset Management Appliance.""Feature-wise, I think it's more to do with the usability. It's pretty simple and it's got a very low learning curve, so that helps a lot. Feature-wise, things work pretty well as it's provided a lot of information available on the guides and the manuals, and things work as per the description.""The solution is scalable."

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Cons
"When servers have two network adapters, automatically discovered will be only one network card because the other one is a backup. Device42 has some problems to find the other connection.""It would be nice for the agent to have an installer versus a single file across multiple systems.""I would like to see API management as an additional feature in the tool's future versions. It will give more API security.""The solution’s automatic IT asset discovery and inventory functionality functions pretty well. There could be some improvement if there were some automated scripts to get it off the ground. I know it takes a bit of effort to get all of various managed devices into one place. We have to go and change how they are managed and make sure they are all linking up correctly so they can be tracked in Device42. Some type of automated script for each to get over that initial activation.""Currently, if you want to ping devices, you need to log into Appliance Manager. This feature should be available on the Device42 side. You should be able to use the ping utility without logging into Appliance Manager. The features that are there in Appliance Manager should also be available on the main Device42 server so that you have more control on one screen. You don't need to switch to another portal, but it is not something critical.""Since I was focused on deploying connectors and getting all the servers to be scanned, one of the biggest pains was when a job would fail, then the output (logging) was poor. For example, "Why did it fail?" In these cases, you get a generic error. It doesn't point you in the right direction and tell you why you got the error, which is really annoying. There have been times I asked, "Is there somewhere I can see a better log as to why is this failing?" That would be a really nice improvement.""The architecture is a bit old-fashioned. Device42 is on one server, appliance, virtual machine, or guest. We are loading more into Device42 than it can hold. Overloading Device42 with REST API calls or tasks will directly impact every aspect because the server will be too busy to answer requests.""The breadth and depth of the solution's discovery of IT asset information means the system does most of the work, but they need to work on improving the database discovery part, especially for Oracle Exadata."

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"Sometimes, it feels like the inventory it takes is not 100% accurate. I would say it is correct 90% of the time. We have had some issues. So, we have to rely on some factors of inconsistency in the data.""Quest KACE Asset Management Appliance can improve by incorporating AI and machine learning into the solution.""The first thing I don't like about KACE is that it needs to have a proper service desk. The categories and the command section do not reflect the users and the permanent users porting commands on updating. There is an issue and delay in loading the commands. We also want a proper structure for infrastructure management. Also, the AI chatbot and user template options are missing.""The remote desktop tool they are using needs improvement. They have integrated some third-party tools for remote desktop connections but that is a bit complicated. That can be further simplified.""Quest KACE Asset Management Appliance could improve areas related to the management of updates, especially concerning new operating systems.""The initial setup was burdensome."

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Pricing and Cost Advice
  • "Our licensing costs are on a yearly basis."
  • "The product cost is low. It is quite cheap."
  • "On a yearly basis, our licensing is $10,000. However, our license is now nearly full with devices. We need the next bigger license with 5,000 devices, which will cost us $19,000. We pay for a set of licenses, a maximum number of devices, and a maximum number of IP addresses. We have the smallest amount of features, which is enough for us at this time."
  • "The problem with using other vendor, like BMC, is the pricing. The price is so horrible and nobody wants to pay this money."
  • "We pay $100,000 per year."
  • "It's in the top-three most expensive solutions in terms of cost, but it has all the features that are needed."
  • "I am not involved in its pricing, but I have seen their plans during a discussion with the customer. For 500 servers, they were asking 50,000 USD. The cost of BMC Discovery was less than half. For the same thing, they were charging only 10,000 USD. Its pricing needs to be improved. As compared to other discovery tools, such as BMC Discovery and ServiceNow Discovery, its price is a little bit higher."
  • "Functionality-wise, Device42 is on par with industry standards, but price-wise, the solution is expensive. I'm rating the pricing for the solution as eight out of ten."
  • More Device42 Pricing and Cost Advice →

  • "It is less expensive as compared to SCCM."
  • "Quest KACE Asset Management Appliance provides two remote desktop licenses which are helpful. The price of the solution is high, it would be beneficial if it was more flexible and less expensive."
  • "I would rate the solution's pricing a six out of ten."
  • "The product is expensive."
  • More Quest KACE Asset Management Appliance Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Based on the use case for Device42, I found the solution a bit expensive. However, when you look at the support and the industry standards, Device42 was on par with the industry. Device42 is a little… more »
    Top Answer:The product must provide AI features. It would be very useful if I could create datasets or queries from an AI interface.
    Top Answer:Quest KACE Asset Management Appliance could improve areas related to the management of updates, especially concerning new operating systems like Windows 11 and the deployment of applications… more »
    Ranking
    4th
    out of 49 in IT Asset Management
    Views
    2,040
    Comparisons
    1,163
    Reviews
    11
    Average Words per Review
    878
    Rating
    8.0
    15th
    out of 49 in IT Asset Management
    Views
    364
    Comparisons
    281
    Reviews
    4
    Average Words per Review
    237
    Rating
    7.5
    Comparisons
    Also Known As
    KACE Asset Management Appliance, KACE Asset Management
    Learn More
    Overview

    Device42 is a powerful asset management tool for inventory, asset discovery, and CMDB purposes. It can be deployed on-premises or on the cloud and is praised for its ease of use, coordination, and reasonable pricing. 

    The tool's most valuable features include agentless discovery, service discovery, business application mapping, import/export for bulk operations, reporting, insights+, REST API abilities, auto-discovery, topology layout, and data center infrastructure management. Device42 has helped organizations provide visibility into on-premises infrastructure, aiding in asset management, automating IT problem-solving, and aiding in decision-making about resources.

    Say Hello! to Automated Data Center Management

    Say goodbye to spreadsheets and manual drawings which are, at best, inefficient and quickly outdated. Device42 auto-generates accurate infrastructure and inter-dependency diagrams making data center management faster, easier, and more accurate.

    • Gain – Gain accurate infrastructure visibility — know what you have, where it’s located, how it’s connected, and who owns it.
    • Beyond – Go beyond just the physical — gain visibility into blades, virtual machines, cloud instances, and the applications running on them.
    • Support – Support and document the entire lifecycle from purchase order to retirement.
    • Infrastructure – Device42’s comprehensive infrastructure management enables more informed decision making.

    Know Exactly What is Running, and Where, with Deep Application Mapping

    • Mapping – Powerful application mapping tools relate data from various sources.
    • Related – Auto-discovered data is related with imported and input data.
    • Components – Dependency flow diagrams relating application components are automatically generated.
    • Visualize – IT managers can visualize the application’s different parts and interdependencies.
    • Charts – Automatically-generated impact charts show the relationships between applications, hardware components, and facilities.

    Transform IT Anarchy into IT Organization

    Access real-time configuration data to understand where resources are and how those resources are being consumed. Support future capacity and growth planning.

    • IP Address – Get the next available IP address (eliminate ping and pray).
    • Capacity – Locate racks with enough space and power capacity to house new servers.
    • Affected – Determine which users are affected by scheduled and unscheduled outages.
    • Supported – Know if a server/OS is still supported, and where to find it.
    • Accurate – Maintain accurate server-switch port connections.
    • Manage – Accurately manage rack power and cooling capacities.
    • Device – Know device interdependencies and their service relationships.

    Efficiently Manage Growth and Consolidation with Powerful Capacity Planning Tools

    • Rack – Find available rack capacity with heat maps colored by available units.
    • Power – Ensure power availability at a glance with overlaid color bars.
    • Find – Quickly find space, outlets, and power capacity for new equipment with “What-If” scenarios.
    • Connections – Visually ensure all your machines are redundantly connected.
    • Hardware – Easily identify any hardware without redundancy.
    • View – View power consumption, temperature, and humidity over time.
    • Data Center – Locate data center hot spots and eliminate problem areas.
    • Reports – Comprehensive reporting includes abundant pre-configured reports or easily create your own.
    • Change – Instantly report change history, contracts, rack space availability, and much more.
    • Consolidate – Remove the guesswork — know if you have room to grow, or power and cooling capacity to consolidate.

    Dramatically Reduce Data Entry

    Increase data center staff productivity. By minimizing or eliminating redundant and low-value data entry, IT staff can spend more time on high-value business initiatives.

    • Automatic – Device42's autodiscovery, import tools, and 3rd-party integrations do a vast majority of the hard work for you.
    • API – All the documentation you could ever want on our open API is available at http://api.device42.com.
    • Powerful – Device42’s open and powerful REST API is thoroughly documented, easy to use, and extremely powerful —enabling input and output of data to and from external sources with features like .XLS API imports.
    • Better Place – Freedom from excessive data entry means you can focus on building the next cool thing and making the world a better place!

    Enhance IT Service Management

    Device42 integrates with many popular 3rd-party tools and imports from almost anywhere!

    • Input – No need to input the same data into multiple systems!
    • Information – Enhance the information in your ticketing system with data from Device42.
    • ITSM App – Out-of-the-box integrations with popular ITSM applications such as JIRA, Confluence, ServiceNow, and Zendesk.
    • Automation – Out-of-the-box integrations with automation platforms like Rundeck, Puppet, and Chef.
    • CMDB Providers – Import data from other CMDB providers like Aperature, Microsoft SCCM, Solarwinds, OpenDCIM, Racktables, Rackmonkey
    • Anywhere – Import from spreadsheets, Visio docs, and anywhere else you can get a .csv file.

    Effectively Manage Asset Life Cycles

    Make the most out of your budget. Track software and support entitlements, and full hardware asset lifecycles.

    • Purchases – Record purchases.
    • Lifecycle – Asset lifecycle tracking from the day of purchase to the day it’s retired.
    • Contract – Associate a service contract with the actual asset it applies to.
    • QR Code – Automatically generate a smartphone-readable QR code for physical inventory.
    • Planning – Improve planning with accurate financial data for budgeting and auditing.
    • Proactive – Proactively manage contracts and maintenance renewals with powerful reporting and renewal notices.
    • Track Well – Track software licensing and ensure compliance.
    • Eliminate – Eliminate waste and save money.

    Resolve Technical Issues Faster

    • Services – Improve your IT service delivery with accurate and actionable data.
    • Flexible – Device42 will discover and correlate relationships between physical, logical, and virtual environments – providing a powerful tool for problem solving.
    • Ticket Makes – Attaching the actual device to a ticket makes confusion about which device is being referenced a thing of the past.
    • Locate Device – Locating the device has never been easier when it’s attached to a ticket; click the device and get all the relevant details from Device42.
    • Emergency – The next time a data center emergency arises, save the day in style!

    Centrally Manage Shared Accounts and Passwords

    • Find – Take control of who has access to what systems
    • Ensure – Ensure that data center teams have the information they need, when they need it
    • Very Fast – Quickly map service accounts and secrets to devices and applications
    • Powerful Control – Protect account and password information with granular access controls
    • Locate – Track password views, expiration dates, and password changes
    • Happiness – And yes…keep the auditors happy, happy, happy!

    The KACE Asset Management Appliance provides comprehensive hardware and software inventory and asset management across a variety of operating systems — Windows®, Mac®, Linux®, UNIX® and Chrome OS™, plus network-connected non-computing devices — through the entire IT asset lifecycle, giving you and your team more time to focus on IT innovation. Fast to implement and easy to use, this tool discovers all hardware and software on your network, and provides ongoing IT inventory management, IT asset management (ITAM) and software asset management (SAM).

    Sample Customers
    Computershare, Concur, Doosan, Fitch Ratings Inc., Fujitsu, HomeAway, Jasper Wireless, Mercedes-Benz, Square, Twitch, UCSB, Zayo Group Inc.
    Coastal Community Credit Union, St. Dominic Hospital
    Top Industries
    REVIEWERS
    Financial Services Firm36%
    Computer Software Company21%
    University14%
    Logistics Company7%
    VISITORS READING REVIEWS
    Computer Software Company14%
    Financial Services Firm13%
    Manufacturing Company9%
    Healthcare Company7%
    VISITORS READING REVIEWS
    Computer Software Company15%
    Financial Services Firm9%
    Healthcare Company8%
    Government8%
    Company Size
    REVIEWERS
    Small Business28%
    Midsize Enterprise20%
    Large Enterprise52%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise15%
    Large Enterprise66%
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise22%
    Large Enterprise65%
    Buyer's Guide
    Device42 vs. Quest KACE Asset Management Appliance
    May 2024
    Find out what your peers are saying about Device42 vs. Quest KACE Asset Management Appliance and other solutions. Updated: May 2024.
    772,679 professionals have used our research since 2012.

    Device42 is ranked 4th in IT Asset Management with 25 reviews while Quest KACE Asset Management Appliance is ranked 15th in IT Asset Management with 6 reviews. Device42 is rated 8.4, while Quest KACE Asset Management Appliance is rated 7.4. The top reviewer of Device42 writes "Good reporting and discovery capabilities, and helpful for understanding device dependencies and asset management". On the other hand, the top reviewer of Quest KACE Asset Management Appliance writes "Has efficient stability and works well in Linux environment ". Device42 is most compared with ServiceNow, ServiceNow CMDB, Infoblox IPAM, JIRA Service Management and BMC Helix Discovery, whereas Quest KACE Asset Management Appliance is most compared with ServiceNow. See our Device42 vs. Quest KACE Asset Management Appliance report.

    See our list of best IT Asset Management vendors.

    We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.