We performed a comparison between Device42 and ServiceNow CMDB based on real PeerSpot user reviews.
Find out in this report how the two Configuration Management Databases solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is agentless."
"The Insights+ component is useful for us because it does business application mapping and helps us visualize it. It saves us time because we don't have to hunt for data."
"The IP address tracking [is valuable]... We have a lot of different devices and some of them have many IP addresses, so keeping track of which ones are assigned where is very critical for putting new devices on the network and giving them new addresses. All of our devices are statically assigned, so if we don't keep good records then we could accidentally assign a duplicate, which would cause problems on the network."
"The solution's automatic IT asset discovery and inventory functionality are top-notch. The thing I like is that it's open-source. If I need to change them — and they've given me links on GitHub to have them — I can go and change them to pull exactly what I want, as frequently as I want."
"The asset inventory is great because previously we had devices all over the place. We have been able to do multiscans to find devices that we didn't know about, which was great."
"One of the most valuable features in my experience is the precise tracking of hardware devices and their locations registered in the solution. The solution allows to determine the exact placement of assets based on the building maps and the room details. This feature has allowed us to gain upper hand on the customers and provide them with a great satisfaction because they can visually see the arrangement of their assets within the organisation or building."
"The REST API abilities enables us to run scripts that pull information from our servers about software, storage, etc. Anything we need is pushed through REST API to the Device42 server and reflected in the report it generates."
"The reporting part is valuable. You have classic reports, and you can also do advanced reporting. They also have the DOQL feature for queries. You can write SQL queries to get your data and create custom reports."
"It is a dependable source of data. If I want to understand what technologies are used to deliver certain business outcomes, this is what I would use. I can know that this particular server is being used to deliver this business application or business service."
"The CMDB for us is fed by our discovery tools, and it lets us be able to track the changes that we make to any incidents or escalation points that we have associated with a CI."
"I like ServiceNow CMDB's discovery tools. If you have discovery tools and the discovery tools are built around a philosophy of mapping, then we can implement a top-down architectural mapping of the elements in the upper structure and create your CI."
"The initial setup isn't too complicated."
"The solution has a single database, architecture, and data model."
"It integrates with so many different things. ServiceNow CMDB assisted us in streamlining multiple processes."
"It has helped in tracking hardware and software and reducing overall costs."
"ServiceNow excels in integration and is considered the best tool in the market for this purpose."
"In my experience I believe that the key concern is the pricing strategy of the solution. Instead other solutions such as lanweber are much more cost effective. Previously, Device42 operated on perpetualysis without any fees. But recently they have altered the pricing model to include a subscription fee which I see as a very costly affair. Therefore I would like to suggest that they evaluate their pricing strategy and licence scheme, conduct a market research and ensure that they provide the right product in the market at the right price."
"I would like to see API management as an additional feature in the tool's future versions. It will give more API security."
"While the automatic IT asset discovery is great, the first time using it can be confusing when you are configuring the SNMP. I don't remember for sure but I don't think it said "SNMP community," it said "password". The first time I used it I was thinking about communities but the tool said "password," and when you say "password" in SNMP you are thinking about SNMP version 3. This is the only thing that is confusing, although there were some devices that were not included in the discovery."
"Device42 is a main part of our processes. We need reliability, not only in terms of the data but with the solution itself. It's really difficult when we have 10 minutes of Device42 downtime because none of our teams can work for those 10 minutes, and it's more time lost if there is longer downtime. An improvement would be to have a cluster implementation of Device42 to have high-availability and ensure that we don't have downtime in case of failure."
"Since I was focused on deploying connectors and getting all the servers to be scanned, one of the biggest pains was when a job would fail, then the output (logging) was poor. For example, "Why did it fail?" In these cases, you get a generic error. It doesn't point you in the right direction and tell you why you got the error, which is really annoying. There have been times I asked, "Is there somewhere I can see a better log as to why is this failing?" That would be a really nice improvement."
"The product must provide AI features."
"The solution’s automatic IT asset discovery and inventory functionality functions pretty well. There could be some improvement if there were some automated scripts to get it off the ground. I know it takes a bit of effort to get all of various managed devices into one place. We have to go and change how they are managed and make sure they are all linking up correctly so they can be tracked in Device42. Some type of automated script for each to get over that initial activation."
"The breadth and depth of the solution's discovery of IT asset information means the system does most of the work, but they need to work on improving the database discovery part, especially for Oracle Exadata."
"I'm still learning about CMDB's capabilities, so I haven't seen anything that I want added yet."
"Integration is complicated and requires advance scripting and customization to complete it. It would be good to have the ability to customize the UI."
"You need to perform additional planning because their recommendation is not to add columns to the core tables."
"I don't think it's a failure of Service Now or something that they don't offer, but I haven't seen any training modules."
"ServiceNow CMDB may face performance issues if we try to make the solution too large by adding more CIs."
"They can improve the mobile application and the TGO tool, which is a built-in tool for development and implementation. As a developer, it is very frustrating to configure or customize the mobile app. In my opinion, this part of the application needs full rework and re-engineering."
"ServiceNow CMDB could be easier to use. Beginners don't always understand the features. It would be helpful if ServiceNow offered more training or self-guided courses where people could learn to leverage the platform better. I've used ServiceNow for a long time, but I see new users struggling with these processes. There's a steep learning curve."
"Because I'm a SME, the most important thing is the technical help that I can get, so better, more useful technical support would be good."
Device42 is ranked 2nd in Configuration Management Databases with 25 reviews while ServiceNow CMDB is ranked 1st in Configuration Management Databases with 31 reviews. Device42 is rated 8.4, while ServiceNow CMDB is rated 8.6. The top reviewer of Device42 writes "Good reporting and discovery capabilities, and helpful for understanding device dependencies and asset management". On the other hand, the top reviewer of ServiceNow CMDB writes "It has helped us consolidate information, improving reporting and visibility". Device42 is most compared with ServiceNow, Infoblox IPAM, JIRA Service Management, BMC Helix Discovery and NetBox.dev, whereas ServiceNow CMDB is most compared with BMC Atrium CMDB, OpenText Universal Discovery and Universal CMDB and IBM Tivoli CMDB. See our Device42 vs. ServiceNow CMDB report.
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