We performed a comparison between New Relic and eG Enterprise based on real PeerSpot user reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: New Relic offers more comprehensive features, including end-to-end monitoring, synthetic alerts, and code detection and resolution, making it preferred over eG Enterprise. eG Enterprise has an excellent algorithm, but could improve its management dashboards and monitoring capabilities for containerized services.
"We can manage the entire system across the network and troubleshoot the pain points."
"The single dashboard is a valuable feature."
"The ability to see what the end user response is, so I can get a better understanding of what the end user is seeing when they connect to the Citrix servers."
"The auto-configuration or auto-Thresholding is very important because it saves a phenomenal amount of labor and setup costs and time."
"It gives good insight into inside of what's going on with Exchange."
"Single pane of glass to review status of the full environment."
"eG Enterprise has a single pane of glass for observability and monitoring."
"The product is simple to use."
"Some of the best features of eG are, in terms of APM, they have complete modules between application performance monitoring, server monitoring, and even storage and network-based monitoring. The UI is also quite good. They have some standard AI-based capabilities, even though it's not quite as advanced when compared to Dynatrace. eG has some good, basic APM capabilities."
"What I like about eG Enterprise is that it's easy to use. It's a simple product. You can get up to seventy-five to eighty percent of the required information based on real user experience and diagnostics."
"They instrument up from the bottom to the top – every piece of code - they have a very perfect read of what’s being done, and how long it’s taking."
"There are many valuable features in New Relic APM. We developed some software applications and we are able to monitor the errors very easily. Their log security retention is very good."
"It is easier to create new dashboards in the New Relic interface, and it is also easier to query if when I want to monitor a different parameter or time duration on my dashboard."
"The simplicity of the dashboard is very good."
"New Relic has helped us in terms of the optimizing our print and loading times."
"It is a software solution as a service, so I don't have to manage it on-premise."
"New Relic's dashboard is nice, and it's reliable. It's also compatible with many services, especially Java and the Python ecosystem."
"It is stable and scalable."
"The Wi-Fi side needs improvement."
"The technical support needs improvement."
"The integration must be improved."
"In terms of areas for improvement in eG Enterprise, we are now moving most of our services to the OpenShift platform, and we need a way to monitor even containerized services or any service deployed on OpenShift, but that feature is still not available in eG Enterprise, so it's not good enough for us."
"The UI looks a little dated and could do with a refresh."
"The solution should improve on the security side and include some more API integrations into wider application platforms."
"Needs to improve the networking monitor capabilities."
"eG Enterprise's licensing could be cheaper. Even compared to Dynatrace, I think the price is quite expensive considering the APM functionalities, even though they have other benefits such as info monitoring."
"Back-end configuration is not easy to implement."
"Dashboards are difficult to create, and not so useful."
"There are times when you restart the engines and the servers have a unique ID for the host and you need to remove the server. It is difficult because some are on-premise and others are production hosts. Having downtime is not very good when updating. However, it is not a constant issue."
"The customization of the start and end time is kind of cool."
"We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UIs performance, and then report on it."
"I would like to have storage monitoring. E.g., being able to monitor SANS, specifically protocols, like NFS and CIFS metrics."
"We have had issues with our agents going offline."
"The deployment process could be improved."
"I haven't come across any features that are lacking."
"In the next release, I'd like to see a better pricing structure."
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eG Enterprise is ranked 41st in Application Performance Monitoring (APM) and Observability with 20 reviews while New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 152 reviews. eG Enterprise is rated 8.2, while New Relic is rated 8.6. The top reviewer of eG Enterprise writes "Great visibility, easy to set up, and has very responsive technical support". On the other hand, the top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". eG Enterprise is most compared with Grafana, ControlUp, Dynatrace, Zabbix and PRTG Network Monitor, whereas New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus. See our New Relic vs. eG Enterprise report.
See our list of best Application Performance Monitoring (APM) and Observability vendors, best Network Monitoring Software vendors, and best IT Infrastructure Monitoring vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.