We performed a comparison between ESET Endpoint Security and Sophos Intercept X based on our users’ reviews in four categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Of the two products, ESET Endpoint Security has more favorable reviews. The solution has very effective threat protection, is reasonably priced, and has great service and support.
"The product's initial setup phase is very easy."
"We have FortiEDR installed on all our systems. This protects them from any threats."
"It is very easy to set up. I would rate my experience with the initial setup a ten out of ten, with ten being very easy to set up."
"It notifies us if there's any suspicious file on any PC. If any execution or similar kind of thing is happening, it just alerts us. It doesn't only alert. It also blocks the execution until we allow it. We check whether the execution is legitimate or not, and then approve it or keep it blocked. This gives us a little bit of control over this mechanism. Fortinet FortiEDR is also very straightforward and easy to maintain."
"Additionally, when it comes to EDR, there are more tools available to assist with client work."
"The features that I have found most valuable are the ability to customize it and to reduce its size. It lets you run in a very small window in terms of memory and resources on legacy cash registers."
"Exceptions are easy to create and the interface is easy to follow with a nice appearance."
"The most valuable feature is the analysis, because of the beta structure."
"Primarily used to protect computers from viruses and ransomware."
"The solution provides good accessibility and is not heavy on resources when there are updates or when it is in operation."
"The tools and the features available with this solution are very competitive. It is always updated to prevent upcoming attacks."
"This is a product at the top of its game. That is the reason we choose to support and sell it."
"The most valuable feature of this solution is the management."
"If it detects ransomware or something, it can isolate that computer."
"The most valuable feature of ESET Endpoint Security is that it is light on resources. It has a very low impact on the system. It uses low memory and the setup size is very low."
"I like everything about ESET Endpoint Security, and as an installer, it's very easy to install the solution, but the most important feature is that it helps defend against any virus. When the virus comes, ESET Endpoint Security stops it."
"The most valuable feature is the anti-ransomware capability. It's been helpful because we have been seeing a lot of information around what the ransomware hit."
"The most valuable feature of Sophos Intercept X is a web filtering and URL sanity checks. Overall the solution is well balanced with all its features."
"This solution can be used with any device, mobiles, desktops, or any appliances."
"The client isolation feature is a very effective feature."
"The forensics within the solution are quite good. The ransomware mitigation is also impressive."
"The Managed Detection and Response service provided by Intercept X Endpoint is highly valuable. With a team of 600-700 individuals monitoring systems, they swiftly respond to attacks, either informing us to isolate or directly removing threats. This full MDR service is especially recommended for sectors like finance, where data security is critical. The deep learning technology within Intercept X Endpoint enhances our security posture by analyzing behaviors and algorithms to differentiate between legitimate users and threats, effectively preventing attacks on our network infrastructure."
"It is very easy to set up and easy to use. It is also not resource-intensive."
"I am impressed with the tool's common dashboard feature. The solution is also easy to deploy and manage. Reporting is also easy with the software."
"To improve Fortinet, we need to see more features and technology areas at the endpoint level introduced."
"Detections could be improved."
"ZTNA can improve latency."
"We've had a lot of false positives; things incorrectly flagged that require manual configuration to allow. Even worse, after we allow a legitimate program, it sometimes gets flagged again after an update. This has caused a lot of extra work for my team."
"FortiEDR could add a separate scanning dashboard. In incident management, we prefer to remove the endpoint system from the environment and scan the system. We typically use Symantec for that, but if we want to use FortiEDR for that, then we need a scanning tab to clarify things."
"They can include the automation for the realtime updates. We have a network infrastructure with remote sites. Whenever they send updates, they are not automated. We have to go into the console and push those updates. I wish it was more automated. The update file is currently around 31 MB. It could be smaller."
"We've encountered challenges during API deployment, occasionally resulting in unstable environments."
"Making the portal mobile friendly would be helpful when I am out of office."
"ESET Endpoint Security should offer more integration with multi-attack frameworks."
"It's not scalable in that you cannot use a license for multiple devices."
"The solution should offer more security surrounding blacklisted websites."
"We are looking to move towards an EDR solution rather than EPP. EDR is a solution that can dynamically detect threats based on the process behavior. It would be better if this solution was an EDR and an EPP solution, this would increase security protection."
"It would be useful if they could automate the deployment more."
"It's hard to get support for ESET in Hong Kong and China. There's a number to call that goes nowhere. You can upgrade to the premium service, but there are a few restrictions."
"They need to improve licensing for VMs. When ESET is uninstalled from a VM, the seat stays on the license management server. We have to manually delete the seat from that server because it doesn't know how to handle it. I contacted exclusive ESET support here in Croatia and they told me there is no solution for this yet."
"The interface is good. However, it could always be better. It could be more user-friendly."
"There are not any solutions that are a 10 out of 10. A 10 would be perfect protection with no impact on the performance of the device. This is not the case, there is some impact on the performance of the device."
"There is some issue with the reporting and refreshing information on resources that have been eliminated."
"Sophos needs to create a YouTube channel with educational material for technicians or engineers."
"I'm not clear on what features need improvement. Everything is mostly fine."
"The product defends very well on its own but could possibly use enhancement in giving users more controls."
"They should work on the logs and events. Sophos Intercept X needs to increase the interface test so that it can export to a live event."
"We tried to set up Sophos Zero Trust within my Sophos central cloud. It only works with Microsoft and I use Google. I'd like to see Google added."
"The solution's pricing could be better."
More ESET Endpoint Protection Platform Pricing and Cost Advice →
ESET Endpoint Protection Platform is ranked 11th in Endpoint Protection Platform (EPP) with 97 reviews while Intercept X Endpoint is ranked 7th in Endpoint Protection Platform (EPP) with 101 reviews. ESET Endpoint Protection Platform is rated 8.2, while Intercept X Endpoint is rated 8.4. The top reviewer of ESET Endpoint Protection Platform writes "Easy to set up with good security and rapidly improving capabilities". On the other hand, the top reviewer of Intercept X Endpoint writes "A standard offering with good threat analysis but reduces machine performance". ESET Endpoint Protection Platform is most compared with Microsoft Defender for Endpoint, Kaspersky Endpoint Security for Business, CrowdStrike Falcon, SentinelOne Singularity Complete and Panda Adaptive Defense 360, whereas Intercept X Endpoint is most compared with Microsoft Defender for Endpoint, CrowdStrike Falcon, Kaspersky Endpoint Security for Business, SentinelOne Singularity Complete and Check Point Harmony Endpoint. See our ESET Endpoint Protection Platform vs. Intercept X Endpoint report.
See our list of best Endpoint Protection Platform (EPP) vendors.
We monitor all Endpoint Protection Platform (EPP) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.