We performed a comparison between Everbridge IT Alerting and OnSolve Platform for Critical Event Management based on real PeerSpot user reviews.
Find out what your peers are saying about PagerDuty, Atlassian, Splunk and others in IT Alerting and Incident Management."People are able to join a bridge with one press of a button. It gives us the ability to contact the correct people via rules, based on conditions."
"Email Ingestion - Having the ability for ticket generation to auto-generate an incident through Everbridge has saved my team hundreds of man-hours it would have taken to manually create them."
"You can program in rotations, shifts, and scenarios of different kinds and it allows you to page multiple people, or people in sequence, or a group of people simultaneously."
"We have been able to use it to track and verify that people are on the bridge."
"You can configure the tool to escalate if no action is taken within a certain time period. That avoids sending off an alert that nobody deals with and where nobody knows that nobody has dealt with it."
"It's a lot easier to create and manage schedules, especially in comparison to the on-call scheduling creation in ServiceNow. That has always been something of a bear to operate. We've found it's a lot simpler in Everbridge."
"A robust solution with multiple modules that can be leveraged."
"Even in the first few months, we realized some of those benefits around shortening the time to resolution."
"It allows for a systematic and uniform method of alerting personnel in every location."
"The placeholder dropdowns for message templates are useful."
"A key area for improvement - and I think they are working towards these things - is analytics. If I want to do sophisticated reporting and analysis of the data that's being captured in IT Alerting, at the moment, the reporting interface is immature."
"They still have a limitation due to their partner, I believe it's Twilio, where, if you're on an incident call, there is a four-hour time limit. We often have calls that go over four hours in length so people have to drop and rejoin to reset their four-hour timer. It's a minor inconvenience, but it's not ideal."
"What I would like to see is vendor alerting. It's not structured to take into account that users outside of our environment, users outside of IT, may not be in the group. IBM is an outside vendor for us, and we have IBM CEs who come in on a regular basis. If there's a problem, we call those vendors in. That should be tied into the system where we can say that vendors A, B, and C have these users and we want them available to come into the office when there's an issue. We want to be able to alert them in the same way we alert internally."
"I would like them to add GPS going forward."
"Explanations are limited to 500 characters in description fields."
"An ability to get to the database that houses our information would be great. Currently, we are at the mercy of Everbridge and, if they do not have the function built, we cannot gather the information that we would like."
"The incident templates can get complex and hard to troubleshoot, so it helps to focus on keeping it simple."
"There is some room to improve the initial-rollout functions which are a little bit painful."
"Conference calling requires a complicated syntax formula."
"The user interface is too complicated and aspects that should be offered, such as email subject line editing, are not."
Earn 20 points
Everbridge IT Alerting is ranked 9th in IT Alerting and Incident Management with 22 reviews while OnSolve Platform for Critical Event Management is ranked 13th in IT Alerting and Incident Management. Everbridge IT Alerting is rated 8.8, while OnSolve Platform for Critical Event Management is rated 6.0. The top reviewer of Everbridge IT Alerting writes "We have seen substantial savings with its usage as it drives down our MTTR". On the other hand, the top reviewer of OnSolve Platform for Critical Event Management writes "Allows for a systematic and uniform method of alerting personnel in every location, but the user interface is too complicated". Everbridge IT Alerting is most compared with PagerDuty Operations Cloud, ServiceNow, Opsgenie, xMatters and Splunk On-Call, whereas OnSolve Platform for Critical Event Management is most compared with Everbridge Mass Notification, PagerDuty Operations Cloud, AlertMedia, Rave Alert and xMatters .
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