We performed a comparison between Everbridge Mass Notification and OnSolve Platform for Critical Event Management based on real PeerSpot user reviews.
Find out what your peers are saying about Everbridge, OnSolve, AlertMedia and others in Mass Notification Software."It will call and leave me a message, letting me know what's going on... That capability is valuable because people now tend to keep their phones with them, more so than anything else. They're more prone to listen to or see an alert coming through their telephone rather than via email."
"The reporting we have is very intuitive and provides good insight into the results when we send out a mass notification."
"Most recently, the ability to pull from white pages and yellow pages is valuable. It used to be that we were using the system and people had to sign up to be included in it, and just last year, we were given the option to pull from white pages and yellow pages, which broadens our audience considerably."
"Predefined templates with predefined contact lists attached allow an operator to send a message out to a contact list quickly."
"SAME and polygonal geographic targeting allow for localized mass notification which reduces communication volume."
"The most valuable features are the ease of use and the ability to set up templates for similar events, which helps streamline and makes it faster to get the message out, especially during a crisis."
"I like how Everbridge can deliver notifications in multiple modes simultaneously. We can set up several emails and phone numbers for each employee so that they can receive information in as many different ways as possible."
"One of the most valuable features is that we can select specific users to whom we want to message by area. We can draw on the map within the interface and send a message to all our subscribers within that area, ensuring relevant and targeted alerting. This prevents us from disturbing all of our subscribers with messages that aren't relevant to them."
"The placeholder dropdowns for message templates are useful."
"It allows for a systematic and uniform method of alerting personnel in every location."
"You can manage the structure of the groups in two different ways, and I'd like to see some consolidation. They have something called "groups" and another called "rules." You can achieve your objective with either, but it's somewhat redundant."
"Regarding improvement, it could be clearer around selecting groups of users to notify; it could be more intuitive to pick who we want to send messages to."
"Everbridge has a huge amount of documentation, which is great. I think they've done a wonderful job on that. However, it can be difficult to sort through all of that to find what you need."
"If the user could personalize their dashboard a little bit more, that would be helpful."
"There are a few quirks in the interface that drive me nuts. It seems trivial, but when you have thousands of records, you want to see more than 25 results per page. I have to change the settings for results per page each time I switch between one of our 17 institutions. It's a bit irritating to do that 17 times in an hour. I should be able to change that default setting and permanently store it. They also changed the search query to search by phone instead of name. Who looks for somebody using a phone number? It's just kind of little silly things that I don't think they're using in a large-scale environment like I am."
"The technical support is inconsistent."
"We have some issues regarding the template layout; we have about 80 templates and must scroll through a long list to find the one we want. It would be good to see subcategories or the ability to filter through the templates somehow."
"When we first got the product, the person they assigned to be our customer representative wasn't the best. They didn't respond quickly enough. At times, we felt like we knew more about certain parts of the product than they did. When we asked questions about things they didn't know, they weren't proactive about finding the answers. After we complained, Everbridge sent us someone new. He knows a lot more about the product and works late hours to figure things out and get us a response the same day, so our support has improved a lot."
"Conference calling requires a complicated syntax formula."
"The user interface is too complicated and aspects that should be offered, such as email subject line editing, are not."
Earn 20 points
Everbridge Mass Notification is ranked 1st in Mass Notification Software with 14 reviews while OnSolve Platform for Critical Event Management is ranked 2nd in Mass Notification Software. Everbridge Mass Notification is rated 9.0, while OnSolve Platform for Critical Event Management is rated 6.0. The top reviewer of Everbridge Mass Notification writes "We can pre-write templates, save them, and reuse them over and over". On the other hand, the top reviewer of OnSolve Platform for Critical Event Management writes "Allows for a systematic and uniform method of alerting personnel in every location, but the user interface is too complicated". Everbridge Mass Notification is most compared with AlertMedia, InformaCast, Alertus Mass Notification and Rave Alert, whereas OnSolve Platform for Critical Event Management is most compared with Everbridge IT Alerting, PagerDuty Operations Cloud, AlertMedia, Rave Alert and xMatters .
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