We performed a comparison between Freshsales and monday.com based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is a low-cost CRM product compared to other CRM alternatives."
"Freshsales is user-friendly, scalable and stable."
"One of the most valuable features is the ability to divert deals based on the potential revenue or specific market to certain sales teams."
"I like Freshsales because it's integrated with Shopify which we use to host our website."
"Freshsales is very simple to use, but it's fairly limited in its functionalities, and it's very cheap."
"The possibility of having multiple boards is indeed a great feature that allows us to see the many projects (and their progress) at a glance."
"The notification system is well done."
"Having visibility of all projects and every team member's workload has been invaluable."
"Being able to customize the boards to our needs as a dance studio with a smaller staff team has been very helpful."
"I mostly like automation and recently added custom automation so we can brainstorm and find the best fit for our particular use-case."
"It's really helped to streamline communication between our team members as well as our clients."
"The flexibility to create any sort of format has been very valuable."
"My Work helps us really, truly see what is on our plate for a given day in a task list form - we did not have this capability before."
"The price of this solution could be improved as well as the reporting functionality."
"The solution needs to improve the user experience and leads capture."
"We have a problem with the time to delivery for our customers, although this is not specific to this solution. Time to delivery can be 90 days."
"It lacks customizability for complex and larger use cases."
"The reporting for this solution across all their products could be improved. Currently, we have clients who export their data from Freshservices to third party solutions such Power BI to create more comprehensive reports."
"I've had trouble trying to link or merge together a board with my team in which we can collaborate and comment on each task or file without having our client in on the early stage conversations."
"Opening up a task and adding content/updates could be a little more organized visually."
"The product can be improved by allowing for some sort of autonomous deadline creation."
"Service being down happens to often. They need to create a desktop version that stores the info locally so that when their servers are down, I can keep working and accessing my data. Then it could be uploaded when their servers are online."
"The tabs (color coding) featured is great for distinguishing different areas of our workflow."
"Perhaps a nice Outlook plugin to copy tasks from Outlook would be beneficial. The same could work on Gmail."
"It would be great if there was a setting where you could customize the email reminders."
"While great, the shareable boards lack some features that normal boards possess and that’s a big burden for us."
Freshsales is ranked 35th in CRM with 5 reviews while monday.com is ranked 1st in CRM with 222 reviews. Freshsales is rated 7.8, while monday.com is rated 9.4. The top reviewer of Freshsales writes "Helps to manage sales pipeline". On the other hand, the top reviewer of monday.com writes "We can collaborate with our customers efficiently and professionally, and automation makes it easy for everyone". Freshsales is most compared with Apollo.io and Blackbaud CRM, whereas monday.com is most compared with Wrike, Asana, Microsoft Dynamics CRM, Zoho CRM and Attio. See our Freshsales vs. monday.com report.
See our list of best CRM vendors, best Opportunity Management vendors, and best Project Portfolio Management vendors.
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