We compared Microsoft Dynamics CRM and Monday.com across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Microsoft Dynamics CRM is considered robust and reliable. Users praised its ability to measure and track sales and seamless integration with Microsoft Office 365 and Azure. Monday.com is praised for its user-friendly interface, flexibility, collaboration features, and automation capabilities.
Room for Improvement: Microsoft Dynamics CRM requires improvement in terms of mobile experience, interface design, and performance. Monday.com users want additional automation rules and better integration with third-party apps.
Service and Support: Reviews of Microsoft support were mixed, with some users expressing frustration at long response times and challenges contacting the support team. Monday.com has garnered positive reviews, with customers commending its exceptional and timely technical support.
Ease of Deployment: Some Microsoft Dynamics users found the setup uncomplicated, while others struggled with it. Most users say Monday.com’s initial setup isn’t too complex, and many noted that the company offers easy-to-follow tutorials. Still, customization and integration can be challenging.
Pricing: The cost of Microsoft Dynamics depends on factors like licenses and customization. While Dynamics is generally considered expensive, some users find the pricing fair or slightly cheaper compared to competitors. Monday.com's pricing is based on the number of users, and most reviews said the licensing model is flexible and reasonable.
ROI: Microsoft Dynamics CRM provides a significant ROI due to its upgraded features and integrations. Monday.com customers have reported increased productivity and more efficient task completion.
Comparison Results: Users like Microsoft Dynamics CRM for its native integration with popular Microsoft products, but some users have said that setting up Microsoft Dynamics can be complex and time-consuming. Others have suggested lowering the price and improving the interface. Monday.com users say the platform is easy to use and deploy. They also like its flexible and affordable pricing. However, some users say Monday.com could improve by adding more automation options and simplifying integration with other applications.
"I like that Microsoft Dynamics CRM works, and it's been okay. I like that it is a stable solution. My main reason for using it is that it is stable and meets our requirements from a functionality point of view."
"The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports."
"The initial setup is very easy."
"The solution is versatile and customizable."
"The most valuable features of Microsoft Dynamics CRM are its easy operations and functionality."
"Multifeatured CRM software with good stability and scalability."
"The most valuable feature is that because this solution uses the cloud, you only have to install it and allocate it to a user, making it quite easy to use."
"I have used many Microsoft solutions and I am comfortable using the solution. Additionally, it is secure."
"The initial setup is very easy."
"It's very easy to use. When we were trying to pick a system, we looked at Asana, Jira, and other platforms, and they were very cluttered. But monday.com is very user-friendly. As a user, everything is very clear. You don't need to be too tech-savvy to understand it and it's very easy to pick up on and learn."
"The solution is great for notification on changes and updates and Excel exporting and we can easily build and customize new boards."
"The time savings alone is worth every penny and man-hour it took settings up the business profile."
"Monday.com has provided a centralized and easy-to-use area for my team to store all of our information and collaborate together."
"I’ve found the ability to build dashboards through integrating information from various boards most helpful to ensure the right information is being communicated to leaders and other groups."
"The board customization is an incredibly valuable feature."
"monday.com is easy to set up."
"The overall price of Microsoft Dynamics CRM could improve."
"The options for customizing Microsoft Dynamics CRM are very limited or highly complex."
"Microsoft Dynamics CRM can improve by adding more artificial intelligence. Additionally, they should add more modules, such as account-based management, that are available on other platforms such as salesforce.com."
"There are more people using Salesforce. Therefore, there are more partners, and applications for it, and is easier to use."
"Sometimes Microsoft's support can be difficult to contact, and it can take a while to get a response to a ticket."
"The price of Microsoft Dynamics CRM could improve."
"Microsoft Dynamics CRM's customer support could be improved as tickets usually take a long time to resolve."
"The manufacturing module could be improved. I would like to see customization in the next release."
"The mobile application of the solution can be improved by making it more user-friendly."
"It would be great if there was a setting where you could customize the email reminders."
"The solution has dashboards, however, you have a limited amount. You may only get ten when you need closer to 30. We often need to create many boards. For example, we might need one board per customer. If we have more than ten customers, we run out of boards available. I'm not sure if you can pay more in order to get more or if it's just a design limitation. It's unclear. In any case, they should be more generous."
"I find that I sometimes have used the "status" column has input values other than done, working on it, etc., which conflicts with this bigger picture, and over the years is building up in a way that looks daunting as I'm not sure how to go back and mark it another way, so I skip it."
"We need the product to keep adding automation - specifically more subitem automation."
"Monday.com can be improved by becoming even more simplistic in settings/layout."
"It would be nice to have a general section at the top of each group."
"We would like to have less downtime as it happens now and then!"
Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews while monday.com is ranked 1st in CRM with 222 reviews. Microsoft Dynamics CRM is rated 7.8, while monday.com is rated 9.4. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of monday.com writes "We can collaborate with our customers efficiently and professionally, and automation makes it easy for everyone". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and Oracle CX Sales, whereas monday.com is most compared with Wrike, Asana, Zoho CRM, Microsoft Project and Odoo. See our Microsoft Dynamics CRM vs. monday.com report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.