We performed a comparison between HaloITSM and JIRA Service Management based on real PeerSpot user reviews.
Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable aspect is that is is codeless."
"The solution's initial setup process was quite straightforward... I rate the technical support a nine and a half out of ten."
"The product’s UI is very good."
"What I really like about this solution, is how it manages the queues, the tickets and the routing."
"The customization is the most valuable aspect of the solution. I can customize full workflows. It's very flexible. We can use mail if we want to open requests as well."
"Provides excellent management features."
"Allows customized processes for our service contracts."
"The customer portal allows users to register tickets themselves."
"This is a flexible tool for logging and tracking issues efficiently."
"I'm mainly working in the ITSM module of JIRA Service Management, and the integration between the system incident and how you can link all the records to the change makes it quite powerful."
"The automations will really help the company by delegating work the way your company operates."
"There are no improvements needed. There is very little that HALO has not already built that is not on its roadmap."
"The product does not have its own orchestration engine."
"The solution's integration part needs to improve...In the future release of the solution, I expect to see certain changes in the programming of the solution. A customer of the solution should be able to customize it as per their need."
"There is room for improvement in support."
"I don't think the program is very scalable."
"The product could improve its asset management."
"If I need a new feature, JIRA requires me to pay for all users when only specific people use that add-on. I should not have to pay for everyone, so this is an area for improvement."
"The initial setup of JIRA Service Management can be complex for new users. There is a lot of configuration."
"Its UI is a bit overwhelming for new users. That has been the problem with Jira for a long time. If they could put some fields that we could use to simplify the UI, it would be good."
"Usability needs improvement. To configure it, you need to be well versed in Jira administration. It's not very intuitive."
"During the updates, when another version gets released, whatever I am tracking at that time gets lost and I have to type it all over again."
HaloITSM is ranked 14th in IT Service Management (ITSM) with 3 reviews while JIRA Service Management is ranked 2nd in IT Service Management (ITSM) with 73 reviews. HaloITSM is rated 9.0, while JIRA Service Management is rated 8.2. The top reviewer of HaloITSM writes "An affordable and scalable solution that provides an excellent UI and many out-of-the-box integration capabilities". On the other hand, the top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". HaloITSM is most compared with ServiceNow and Freshservice, whereas JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and TOPdesk. See our HaloITSM vs. JIRA Service Management report.
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