We performed a comparison between IBM Maximo and JIRA Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about IBM, IFS, Infor and others in Enterprise Asset Management (EAM)."It is configurable, where you can add extra fields to screens and to the database."
"Its capabilities let us organize our work."
"We were doing all kinds of paperwork for every type of order and to maintain our assets but with the use of the IBM Maximo application, we can automate a lot of the processes."
"There are not many enterprise asset management systems on the market and not many that have the categories that IBM Maximo has."
"IBM Maximo is the best software for assets management."
"Preventive maintenance management."
"We were able to scale perfectly."
"The most valuable feature is asset management maintenance as well as asset management overall."
"Service Management is great if you're an Atlassian shop already using JIRA for the development team and you want another tool for help desk ticketing. When it's all under the same umbrella, I can easily take a ticket from the help desk and move it to the development team. You can't beat that integration between two products."
"One of the valuable features is that an automatic response or action can be taken on tickets."
"We get software developed faster."
"The customer portal with connection with our knowledge base has been most valuable."
"JSM's best feature is the integration with other Jira products."
"This service management solution has a good user interface. It helps improve your IT request requirements and makes tracking requests easier."
"The product is not lacking anything that a QA will want to use."
"Some of the most valuable features are simplicity, ease of configuration, and ease of customization."
"The pricing model of the solution has room for improvement as well as the after-sales support."
"Could use some alignment regarding some standards and the tracking of the IT assets. Even though they have all of the information (i.e. where are the assets, who owns the asset, etc.), they were not mapping it to different cyber standards."
"This solution could improve by integrating or embedding finances, charts of accounts, and invoicing."
"It was very slow due to the lagging issues. So that was kind of frustrating, considering how slow it was while functioning."
"The interface is not very easy or user-friendly and is in need of improvement."
"Initial setup is a longer process because Maximo is bigger and has more processes."
"There are always ways to improve and make things better."
"It needs full-service visibility. There are a lot of things that are hard for users to find out. For example, the Service Catalog is not too friendly. You really have to know what you're looking for."
"The main issue with this solution is there's no limited subscription available for plugins we only use for a few people. If we only have a team of twenty using a plugin, we still have to purchase a subscription for the whole 200 users."
"It would be better if it had capabilities to connect to mobile applications (e.g., Whatsapp)"
"The solution needs to be integrated better with Office X5."
"We have tried exporting some of the test cases into Jira from Excel. The interface for that isn't very user-friendly."
"JIRA Service Management could include more AI features."
"If I need a new feature, JIRA requires me to pay for all users when only specific people use that add-on. I should not have to pay for everyone, so this is an area for improvement."
"The reporting function of this solution, particularly the filters in the portal, could be improved."
"Initially, as a completely new user, the interface was not very user-friendly, with many cluttered options."
IBM Maximo is ranked 1st in Enterprise Asset Management (EAM) with 23 reviews while JIRA Service Management is ranked 2nd in IT Service Management (ITSM) with 73 reviews. IBM Maximo is rated 8.0, while JIRA Service Management is rated 8.2. The top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". On the other hand, the top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". IBM Maximo is most compared with ServiceNow, ABB Ability Asset Suite EAM, IFS Cloud Platform, NetSuite ERP and Oracle Enterprise Asset Management, whereas JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and Zoho Desk.
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