We performed a comparison between IBM Maximo and ManageEngine ServiceDesk Plus based on real PeerSpot user reviews.
Find out what your peers are saying about IBM, IFS, Infor and others in Enterprise Asset Management (EAM)."The most powerful features are the database and integration with CMDB."
"The ability to configure and integrate it with other solutions for ERP."
"We can manage, organize, and track incidents, claims, jobs, tasks, preventive and corrective maintenance, locations, and assets."
"I have found Work Order management the most valuable feature. Additionally, it is a very robust and powerful solution."
"We were doing all kinds of paperwork for every type of order and to maintain our assets but with the use of the IBM Maximo application, we can automate a lot of the processes."
"IBM Maximo is a very strong and powerful tool in the market…Scalability-wise, I rate the solution a ten out of ten."
"The most valuable features are the ability to create work orders and preventative maintenance."
"IBM Maximo is the best software for assets management."
"The solution is interactive and flexible so engineers find it much easier to work with than other tools."
"ServiceDesk Plus manages all our requests, both internal and external requests, for not only ticketing but users' requests."
"When somebody wants to follow up with a problem from the past, the solution makes it easy. It keeps everything in one system and updated."
"This solution has helped a lot by freeing up valuable time allowing the IT personnel to work on other more critical areas, key projects, and perform their fundamental job requirements on time without interruption."
"The ManageEngine ServiceDesk Plus SaaS model helped us because it was easy on our pockets but also easy to use, configure, and manage."
"The management of this application is good."
"Incident Management is a good feature."
"Overall this is an easy and convenient solution to use."
"Vendor management needs enhancement."
"You can get lost using the application"
"There are always ways to improve and make things better."
"The pricing model of the solution has room for improvement as well as the after-sales support."
"Coding can be complex when customization is required."
"It was very slow due to the lagging issues. So that was kind of frustrating, considering how slow it was while functioning."
"The initial setup was complex, because it is a complex product."
"This solution could improve by integrating or embedding finances, charts of accounts, and invoicing."
"The product's asset management tool needs improvement."
"I think asset management took a hit recently."
"The timing reporting module, and how it's used is a bit difficult to understand."
"I think the user interface needs to be improved and needs to be enhanced to be more supportive to users."
"Currently, I cannot configure more than one point of contact. I have the MSP version, and we have around 80 or 90 customers. I don't see the features where I can configure multiple contact points for a customer so that they're notified when we are having an outreach or when we want to send them a planned maintenance notification. Other things that are lacking are mapping SLAs with vendors and mapping back on the tickets."
"Lacks some flexibility in the configuration of workflows."
"The self-service feature for end users and the knowledge base need to be improved."
"There's no native integrations between the systems."
More ManageEngine ServiceDesk Plus Pricing and Cost Advice →
IBM Maximo is ranked 1st in Enterprise Asset Management (EAM) with 23 reviews while ManageEngine ServiceDesk Plus is ranked 4th in Help Desk Software with 57 reviews. IBM Maximo is rated 8.0, while ManageEngine ServiceDesk Plus is rated 8.0. The top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". On the other hand, the top reviewer of ManageEngine ServiceDesk Plus writes " Easy to configure and affordable compared to other software options". IBM Maximo is most compared with ServiceNow, JIRA Service Management, ABB Ability Asset Suite EAM and IFS Cloud Platform, whereas ManageEngine ServiceDesk Plus is most compared with ServiceNow, JIRA Service Management, Freshservice, BMC Helix ITSM and Zoho Desk.
We monitor all Enterprise Asset Management (EAM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.