We performed a comparison between JIRA Service Management and ManageEngine Applications Manager based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."I'm mainly working in the ITSM module of JIRA Service Management, and the integration between the system incident and how you can link all the records to the change makes it quite powerful."
"The most valuable features are the flexibility of defining your own workflows and automation around the workflows, and the integration with the gate or any repository."
"This is the most complete and versatile enterprise task management product and issue tracker."
"Great to be able to create customized forms."
"Auditing team uses this solution to track audit findings and follow-up."
"JIRA helps integrate Kanban Board features and for this reason what it does it does well."
"The initial setup is pretty easy."
"Jira gets the basics right in terms of the product backlog and a scrum board teams can use to manage sprint backlogs."
"Its price and the flexibility to deploy are the most valuable. Flexibility is very important, and you can scale from very basic to more complex. This solution is a part of a complete suite of management tools. So, it can be integrated with other solutions for monitoring networks, which is very important. You can expand it or interconnect it with many other tools, which is a powerful feature. We have a very good and long relationship with ManageEngine support guys. They provide very good support for us."
"What I like most about ManageEngine Applications Manager is its price point, apart from its technicalities. The solution is cheaper than its competitors. ManageEngine Applications Manager has helpful documentation that makes setting it up straightforward."
"ManageEngine Applications Manager maintains the historical data and it's easy for us to analyze the trends and patterns and fix them accordingly."
"We do not have pricing constraints as an organization, because we do have reservations about ManageEngine being functionally scalable."
"The most valuable feature of this solution is its ease of use."
"The initial setup was straightforward, without complexity."
"ManageEngine Applications Manager's installation is pretty easy."
"I am impressed with the tool's reporting feature which is simple."
"The performance in cloud service management could be improved."
"They need to work on the speed of Jira."
"It has change management and incident management, but CMDB is not there. It's also not as user-friendly as ServiceNow."
"JSM's ability to handle large volumes of emails isn't great."
"What needs to be added in Jira Service Management is the user screen. You'll find it very weird if this is your first time using the solution. The user-friendliness of its interface needs improvement."
"Lacks an interface where the customer can report issues."
"It is pretty complex to move between the test environment and the production environment. There is potential for improvement."
"SaaS version for large organizations (more than 2000 users) is not available."
"I would like the solution to improve the ability to track services."
"An area for improvement in ManageEngine Applications Manager is artificial intelligence. If AI is integrated into the solution, it'll be a piece of cake. Currently, it's all configured manually."
"The dashboards in the interface need a lot of work."
"They can improve the post-processing of the data. AppDynamics has more powerful tools for post-processing or analytics. It has some limitations in more complex environments, but because we are free to use different solutions, we try to find what is best for the customers or the problem we are trying to solve."
"They could probably rearrange the UI so that it would be easy for people who are new to the Application Manager to configure things."
"The agent often crashes when there is too much load on the application side. If a sudden storm of data comes in, the agent crashes down most of the time."
"The information provided by ManageEngine is not deep-dive like IBM and CA provide."
"Lacks an SIEM solution which can be found in other products."
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JIRA Service Management is ranked 2nd in IT Service Management (ITSM) with 73 reviews while ManageEngine Applications Manager is ranked 36th in Application Performance Monitoring (APM) and Observability with 15 reviews. JIRA Service Management is rated 8.2, while ManageEngine Applications Manager is rated 7.6. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, the top reviewer of ManageEngine Applications Manager writes "Though it is a useful tool for the modernization and monitoring of applications, it lacks in providing stability and scalability". JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and PagerDuty Operations Cloud, whereas ManageEngine Applications Manager is most compared with AppDynamics, Grafana, Dynatrace, SolarWinds Server and Application Monitor and Prometheus.
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