We performed a comparison between Kaseya VSA and Zabbix based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."The most valuable features of this solution are automation, inventory, and patch management."
"The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse."
"I like the Live Connect module provided by Kaseya. It is a powerful module. I also like the Agent Procedure module. We work with it most of the time."
"The most valuable feature of Kaseya VSA is the ability to control laptops remotely."
"The ease of access and ease of use was great."
"The backup tool is highly useful, offering a fast and efficient way to retrieve and restore data."
"The solution was scalable."
"Patch management was very useful. Backdoor access to the clients was also very useful."
"The most valuable feature is service assurance."
"Zabbix can use old data to current data to set the threshold. We can use previous data to set the threshold."
"Zabbix is quite stable once it is set up. We haven't had any post-setup issues."
"We are able to monitor our virtual infrastructure, virtual machines, windows servers, databases, and the network using a simple network management protocol. We are able to pull almost all the metrics that we want, receive notifications, and have them integrate with telegrams for certain devices that are critical, such as UPSs."
"It not only provides the preconfigured item monitoring feature, but it is also easy to configure custom items."
"The most valuable feature is the monitoring of virtual machines."
"There are lots of great features and functionality within the solution."
"The pricing of the product is reasonable."
"The deployment process could be better."
"If you compare with other products, Manage Engine has some features that we like but are not present in Kaseya."
"The stability of the solution is good but it can be improved."
"The predefined reports are not up to the mark and you have to do a lot of customization."
"The way it is laid out can be improved. If it could be a little more intuitive, it might be a little bit easier. Sometimes, it is hard to find features because they're called something weird, or they're in an interesting location that you wouldn't have thought that they'd be in."
"The response to bugs is slow and software improvement comes slowly too. The lack of response to our feature requests made it feel like they were going into a black hole. Additionally, when we encountered bugs or issues with the VSA, they were slow to respond to those too."
"I would like to see improved virtual infrastructure management."
"There should be more Mac support. Whenever a new Mac operating system comes out, the support is very limited. It takes them a while to get things up to date. We're seeing more and more people move to Mac from the Windows environment for various reasons, but their support for Mac is very limited. A lot of it might have to do with Mac itself, but there are ways to improve upon that. That would be my biggest thing for improvement."
"I would like to better be able to monitor Oracle processes."
"When using this solution in enterprise monitoring, you are able to see that there are some issues with equipment that could be causing a problem. Sometimes you want to make a root command that you do not want to be executed automatically. What we have tried to do is open an SSH session directly from the solution's interface but it is not possible."
"There are areas of improvement. The database grows really fast. So, when you install Zabbix, you have to deal with some issues, like the database. We become pretty big very fast."
"The user interface could be better."
"They should open an SSH session from the web interface."
"The GUI could be more intuitive. Also, we'd like streaming telemetry. Zabbix might have this feature, but I haven't seen it yet. It took us a long time to get started because the documentation isn't very descriptive. We had to go through various sources like YouTube and forums to get this solution working."
"If you want to use all of the features then you have to pay a licensing fee."
"I had problems using Zabbix when working with SUSE Enterprise; many companies use SUSE."
Kaseya VSA is ranked 2nd in Remote Monitoring and Management (RMM) with 29 reviews while Zabbix is ranked 1st in Network Monitoring Software with 101 reviews. Kaseya VSA is rated 7.6, while Zabbix is rated 8.2. The top reviewer of Kaseya VSA writes "Single portal management, cost-saving, with thorough technical support". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". Kaseya VSA is most compared with Microsoft Configuration Manager, ConnectWise Automate, NinjaOne, Microsoft Windows Server Update Services and Quest KACE Systems Management, whereas Zabbix is most compared with Centreon, Checkmk, SolarWinds NPM, Nagios Core and Nagios XI.
We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
