We compared Microsoft Dynamics CRM and Siebel CRM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Microsoft Dynamics CRM is considered robust and reliable. Users praised its ability to measure and track sales and seamless integration with Microsoft Office 365 and Azure. Siebel CRM is known for its strength and adaptability. Users like its ready-made industry verticals and comprehensive workflows.
Room for Improvement: Microsoft Dynamics CRM requires improvement in terms of mobile experience, interface design, and performance. Siebel CRM users say could be simpler and more customizable customization guidance, user interface, mobile app, support, backend performance, and cost reduction.
Service and Support: Reviews of Microsoft support were mixed, with some users expressing frustration at long response times and challenges contacting the support team. Some customers appreciated Siebel’s advanced support, while others were dissatisfied with slow response times and had difficulty contacting the support team.
Ease of Deployment: Some Microsoft Dynamics users found the setup uncomplicated, while others struggled with it. Users have reported that the initial setup process for Siebel CRM is challenging.
Pricing: The cost of Microsoft Dynamics depends on factors like licenses and customization. While Dynamics is generally considered expensive, some users find the pricing fair or slightly cheaper compared to competitors. Customers find the setup cost of Siebel CRM to be expensive and a cause for concern.
ROI: Microsoft Dynamics CRM provides a significant ROI due to its upgraded features and integrations. Siebel CRM provides distinct features that are not found in other CRMs, resulting in a favorable return on investment.
Comparison Results: Users like Microsoft Dynamics CRM for its native integration with popular Microsoft products, but some users have said that setting up Microsoft Dynamics can be complex and time-consuming. Others have suggested lowering the price and improving the interface. Siebel CRM is highly regarded for its versatility and ability to accommodate a diverse user base. At the same time, it’s also criticized for its complicated setup, and users say it’s difficult to navigate.
"The Outlook calendar has been very helpful for us."
"My access to Microsoft Dynamics CRM is limited, so I can only access the feature of registering the pipeline and activities. That feature is enough for me to do the job, and is what I find most valuable in the solution."
"Microsoft Dynamics CRM is easy to use, the UI is very good, and it has many capabilities."
"The most valuable feature is that because this solution uses the cloud, you only have to install it and allocate it to a user, making it quite easy to use."
"Right now we're using the financial features, and we haven't tried the inventory. It's useful more on the financial side."
"Microsoft Dynamics CRM has good integration with the Microsoft Stack of solutions. However, the Salesforce ecosystem is stronger."
"The most valuable feature of Microsoft Dynamics CRM is that it is a low-code platform and we can perform business process management."
"The control that we have of a process and the ability to have everything recorded from the beginning to the end of the process have been the most valuable features."
"It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want."
"The best thing about the tool is its data model. The underlying data model refers to how the data is stored in databases. We can also experience the ease of developing anything with the tool. We can customize any functionality as per any business challenge."
"Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing complex client requirements. For instance, we successfully implemented a module for email responses, a feature that was not readily available or as robust as other CRM tools. Additionally, Siebel's open UI module allowed us to customize the user interface for one of our clients completely. This customization proved to be a major selling point for our company."
"Siebel CRM has a strong database model, workflow and integration tools."
"Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system."
"Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals."
"Siebel CRM is the number one CRM product in the world."
"The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled manually. With Siebel CRM, we have better integrations and can resolve complaints with a few clicks. When you're in the service industry, tasks matter a lot, especially when you have to access multiple systems to address issues. Being a bank, we currently have around 17 operational systems. It's not feasible to expect users to access them individually to make the necessary changes."
"The approvals component of Dynamics is complex. It isn't very easy to generate approvals between different departments."
"A built-in automation engine to automate parts of workflows would be beneficial. That's the feature I'd be most happy to see expanded. It's currently tagged as simple automation, but I'd love some predictive capability."
"Microsoft Dynamics could have better note-taking capabilities. It should have more preset options where you enter notes by clicking a box instead of writing them out."
"Sometimes Microsoft's support can be difficult to contact, and it can take a while to get a response to a ticket."
"The setup with other email servers, other than Microsoft Outlook, could be improved. Alternatively, we'd like to have some feature that allows us to send emails directly from our inboxes to the CRM and assign it to a certain client."
"From my experience, the solution's tech support could improve with a quicker response time."
"This is a good tool, but if you don't have experience using a CRM solution, there are a lot of things you'll need to learn. This tool needs to be more user-friendly."
"Out of the box, the solution doesn't really have a desirable user experience. We have to set it up and customize it to meet our needs."
"The user interface, mobile application, and support could be improved."
"It is difficult to set up."
"The documentation needs to be improved."
"Siebel CRM should improve its UI. Because it's all about the customer experience and how the customer experiences it, the internal customer is more important for CRM than the people handling the company. So, you get frustrated if you don't have a very good user interface and user experience."
"However, there are areas that this product has not evolved at par with global industry trends, including the UX/UI and cloud capabilities."
"Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce."
"Currently, Siebel CRM is not helping the agent provide faster feedback to the customer."
"Oracle needs to improve its support. The major drawback I've observed with Siebel CRM is that Oracle hasn't taken appropriate steps to improve it since 2019. We noticed a steep downfall because Oracle was slow to roll out upgrades like Open UI. By the time these upgrades were available, the market had shifted to cloud solutions, which competitors were already providing much earlier."
Microsoft Dynamics CRM is ranked 2nd in CRM with 68 reviews while Siebel CRM is ranked 5th in CRM with 17 reviews. Microsoft Dynamics CRM is rated 7.8, while Siebel CRM is rated 7.8. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of Siebel CRM writes "Comes with complaint management feature but improvement is needed in UI ". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, monday.com and Oracle CX Sales, whereas Siebel CRM is most compared with SAP CRM, Oracle CRM, Oracle CX Sales, Salesforce Sales Cloud and Oracle Fusion Service. See our Microsoft Dynamics CRM vs. Siebel CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.